The Consumer Council advice for Ryanair passengers affected by Belfast to Gatwick cancellations

in Transport

As the statutory body representing air passengers flying in and out of Northern Ireland, The Consumer Council have responded to Ryanair completely suspending flights between Belfast and London Gatwick from November 2017 to March 2018. 

Scott Kennerley, Head of Transport at The Consumer Council, said: “The Consumer Council is calling for The Civil Aviation Authority to take immediate enforcement action to ensure the rights of Northern Ireland passengers are fully protected. 

“Affected passengers are entitled to a full refund within 7 days or re-routing via alternative transportation at the earliest opportunity. Our advice to passengers who still wish to travel is to seek the option that best suits them when they are arranging alternative travel with Ryanair.” 

Continuing, Scott said: “As the airline has provided more than two weeks’ notice of the cancellations, passengers are not entitled to compensation”. 

For more information, or if you are dissatisfied with Ryanair’s response, please contact The Consumer Council on 0800 121 6022, visit  www.consumercouncil.org.uk or follow our Twitter @ConsumerCouncil or Facebook The-Consumer-Council-Northern-Ireland.  

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