The Consumer Council Press Statement Update on Ryanair’s Flight Cancellations

in Transport

As a result of the Civil Aviation Authority enforcement action that The Consumer Council called for, Ryanair should now have contacted, via email, all of the passengers affected by recent flight cancellations. 

Passengers should now have all the information they need to be able to rearrange their travel plans or seek reimbursement for any costs incurred when rearranging flights, or out of pocket expenses. 

The Consumer Council’s advice to passengers is to submit claims to Ryanair via the information provided in Ryanair’s email. Any passenger who has; not received information; is unsure of their rights; or is unhappy with the response from Ryanair, should contact The Consumer Council who is the statutory complaints body for airline complaints in Northern Ireland via Freephone 0800 121 6022 or email contact@consumercouncil.org.uk. 

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