The Consumer Council becomes a JAM Card Friendly Organisation
The Consumer Council has demonstrated its commitment to customers by taking part in training that will ensure its staff are equipped to provide excellent customer service to people with learning difficulties and communication barriers.
The JAM Card, which stands for Just A Minute, is a social innovation from NOW Group an organisation that supports people with learning difficulties and autism into employment. It was their service users who said they would like a discreet way of telling people that sometimes they need a little extra time and patience. The JAM Card was created first as a credit card sized card and has recently been developed into an app for smartphones.
John French, Chief Executive of The Consumer Council, said; “Staff from The Consumer Council were delighted to take part in recent JAM Card awareness training, which provided us with the knowledge we need to ensure that users of the JAM Card feel welcome in our office and at our outreach events throughout Northern Ireland. We would encourage other organisations to sign up for the training.”
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