Storm Ophelia: Useful Information

in Energy, Transport, Water

We have a range of useful guides and fact sheets that may be of use during bad weather. Please also see below for other useful contact numbers.

Useful Resources 

'During A Powercut' leaflet

Flooding Advice Guide

'Flight Disruption Caused By Severe Weater' fact sheet

'Plain Sailing' fact sheet


Useful Contacts

NIE Networks - T: 03457 643 643 W:

Flooding Incident Line - T: ​0300 2000 100

NI Gas Emergency Services - T: 0800 002 001

NI Water Waterline - T: 03457 440088

Translink Contact Centre - T: 028 9066 6630


Energy Top Up Arrangements for Pay As You Go Customers

Electricity and gas suppliers have closed their offices for the day (Monday 16 October) due to Storm Ophelia.

Pay as You Go top ups can be made by:

  • Power NI - online or auto telephone system on 03457 455 455 or at usual outlets
  • Budget energy - online or auto telephone system on 0800 015 2678 or at usual outlets
  • Click Energy - online auto telephone system on 0800 107 0733 or at usual outlets
  • SSE Airtricity (for electricity) - online or top up at Payzone and Paypoint outlets
  • SSE Airtricity (for gas) - Payzone and Paypoint outlets
  • Electric Ireland - top up on line or at usual outlets
  • Firmus energy for gas top up at Payzone and Paypoint outlets

Consumers who are trying to top up their keypad meters but are having trouble contacting their electricity suppliers will be on friendly credit after 5pm this evening. If you are having trouble obtaining a top up, please contact your electricity supplier on Tuesday morning; they should be open from around 8am.

Media Contacts

Opening Hours9am to 5pm, Monday to Friday
(except for bank and public holidays)

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