NI businesses struggle to keep up to date with consumer legislation

in Business

Consumer Council assists businesses in Newry.
The Consumer Council has met with new business start-ups in Newry to help them better understand consumer law.

Caroline Mooney, Consumer Empowerment Officer at The Consumer Council (far right) meets with up new business starts-ups from the Newry area

According to Consumer Council research, NI businesses find it difficult to keep up to date with consumer law and ensure their staff are aware of their legal obligations to consumers.

“It is essential that businesses in Northern Ireland are aware of their legal obligations to consumers and are able to respond effectively to consumer complaints,” said Ronan Convery, Senior Consumer Empowerment Officer at The Consumer Council.

“The Consumer Council supports local businesses in meeting their obligations by raising their awareness of consumer legislation through training and resources.

“This training not only benefits the business but also their customers. Participants also gain a better understanding of their own rights as consumers.”

Joan Tummon, Exploring Enterprise 3 Training, said:  “The information provided by The Consumer Council for the business starts was invaluable. The legal obligations required by businesses is often a very daunting thought and this was explained in a clear manner to the participants of the training session. Down Business Centre have worked closely with The Consumer Council for a number of years and it is always useful to have this kind of information readily available.”

The Consumer Council’s ‘Consumer Rights Factsheet for Businesses’ is available to download at or by calling 0800 121 6022.


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