Know your rights if your flight is cancelled

in Transport

The Consumer Council is encouraging passengers to
be aware of their rights when getting away this summer.

For immediate release: 10 July 2017

The Consumer Council is encouraging Northern Ireland Holiday makers to know their rights in advance of any travel this summer, including knowing their legal rights if their flight is cancelled.

Scott Kennerley, Head of Transport at The Consumer Council said, “In light of the recent disruption for passengers on the Norwegian flight to America and the flights cancelled by Aer Lingus it is important to know what you are entitled to when travel plans get disrupted.”

Passengers have rights that are protected under European law when flights are cancelled. This includes the right to a full refund within 7 days or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity.

 “We know from our discussions with the Civil Aviation Authority that re-routing does not have to be with the same airline. Any passenger that has incurred reasonable out of pocket expenses due to a cancellation should seek to reclaim them from the airline,” Mr Kennerley said.

 “With the busy summer travel period underway we encourage all holidaymakers to be aware of their passenger rights before they travel. The Consumer Council has a range of travel guides to help passengers understand their rights and template letters to help passengers submit their claims. These are available to download from The Consumer Council website.”

For more information on your passenger rights or if you have a complaint you need assistance with contact The Consumer Council on 0800 121 6022, visit or follow our Facebook The-Consumer-Council-Northern-Ireland/ and Twitter @ConsumerCouncil.


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