Know Your Rights if Affected by Irish Ferries July 2018 Cancellations

in Transport

The Consumer Council is advising Irish Ferries passengers due to sail from Ireland to France on the WB Yeats ferry in July 2018, to check if they will be affected by the cancellations announced on Friday 20 April.

The Consumer Council, which represents and protects consumers in Northern Ireland, confirmed that passengers are entitled to an alternative sailing at the earliest opportunity or a full refund.

Scott Kennerley, The Consumer Council’s Head of Transport Policy said: “Passengers planning to sail from Ireland to France this summer will be upset to have their plans disrupted. They may not have had this happen before and could be unaware of their rights. The Consumer Council has a guide called Plain Sailing which outlines ferry passengers’ rights. To get your free copy telephone us on 0800 121 6022 or email contact@consumercouncil.org.uk. The leaflet can also be downloaded from our website www.consumercouncil.org.uk. Alternatively passengers can contact us via facebook and twitter.

“Consumers affected by these cancellations should, in the first instance, contact Irish Ferries on 00 353 818 300 400 or email customersupport@irishferries.com. If you are not happy with its response you can contact the National Transport Authority on 00 353 187 98300 or email complaints@nationaltransport.ie,” said Scott.

Your Rights At A Glance

  • Choice of an alternative sailing OR a full refund
  • Overnight accommodation if necessary, provided by the ferry company where possible (but not in instances of severe weather). It can be limited to €80 per night and maximum of three nights.
  • You may be entitled to compensation depending on length of delay to your destination and it will be a percentage of the cost of your ticket price. You are not entitled to compensation where delays are caused by severe weather or extraordinary circumstances.

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