Help for consumers affected by Bank Branch Closure

in Money Affairs

The Consumer Council has produced a series of online resources that will help consumers affected by First Trust Bank branch closures.

These include a current account price comparison table and regional maps highlighting alternative financial services available in towns experiencing branch closures.

Maeve Holly, Senior Consumer Policy Officer at The Consumer Council, advises: “Consumers should shop around to make sure they get the best overall deal and service from their bank. Our support tools will help consumers explore alternative options, if their existing bank cannot give them the services they need.

“We have worked with Ordnance Survey to produce a series of maps highlighting the financial services that remain in areas affected by branch closures. These include Post Offices, cash machines, credit unions and other banks.”

Maeve added; “The Consumer Council understood that First Trust Bank had written to customers affected by the branch closures and held public information evenings in the regional branches".

“Customers who have not yet considered making alternative arrangements should contact First Trust directly to discuss their options, and raise any concerns they may have, before the branch closes.”

To access The Consumer Council’s online resources visit www.consumercouncil.org.uk  or contact 0800 121 6022 to receive a printed copy of any of our resources.

ENDS

 

Notes to Editor

1.     Between June and August, 15 First Trust Bank branches will close across Northern Ireland - The branches scheduled for closure are Antrim; Andersonstown; Armagh; Banbridge; Cookstown; Crescent Link Derry/ L’Derry, Downpatrick, High Street, Belfast; Knock (upper Newtownar ds Road); Magherafelt; Newtownards; Ormeau Road, Belfast; Portadown; Strabane and Warrenpoint.

 

3.     First Trust Bank has extended the opening hours for Direct Customer Contact Banking services, now open from 8am - 12midnight, 7 days a week and a new partnership with the Post Office enables customers to conduct their everyday banking in any one of the 500+ Post Office locations across Northern Ireland.

4.     The Consumer Council attended the First Trust Bank information evenings in areas that had the highest risk or potential difficulty in sourcing alternative banking options.

5.     The Consumer Council has also developed a current account price comparison table to help consumers compare current account products currently available from providers in Northern Ireland. This is available on our website www.consumercouncil.org.uk

6.     The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

7.     For more information, visit www.consumercouncil.org.uk or Facebook  The-Consumer-Council-Northern-Ireland/ or Twitter @ConsumerCouncil

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