Don’t let travel disruption spoil your Christmas
If like Santa, you have travel plans this Christmas, then it’s important to know your passenger rights should something go wrong, says the Consumer Council.
Scott Kennerley, Head of Transport at the Consumer Council said: “Whether you’re travelling back home to family and friends, off to the ski slopes in the new year or heading off to warmer climates make sure you know your passenger rights. Most journeys are hassle free but when something does go wrong like bad weather, strike action or technical circumstances, it can ruin your trip.
“If your flight or sailing is delayed or cancelled, you are entitled to assistance and in some cases compensation. Passengers with a disability or reduced mobility are also entitled to assistance at all stages of their journey. To ensure passengers are aware of their rights, the Consumer Council has produced a collection of travel guides which can help passengers assert those rights when travelling on planes and ferries.”
The Consumer Council’s travel guides are:
- Plane Facts - Your Essential Guide to Air Travel;
- Access to Air Travel (for passengers with a disability or reduced mobility);
- Access to Air Travel – Easy Read (for passengers with a learning disability);
- Plain Sailing – Your rights in instances of ferry service delays and cancellations; and
- Access to Ferry Travel (for passengers with a disability or reduced mobility).
All of the publications are available to download from the Consumer Council website: www.consumercouncil.org.uk/publications. Consumers can also contact the Consumer Council on 0800 121 6022 or via facebook or twitter. ‘Plane Facts’, ‘Plain Sailing’, ‘Access to Air Travel’ and ‘Access to Ferry Travel’ are also available to download as audio files. You can download these onto your smart phone, mp3 player or tablet device before you travel.
Senior Communications Officer
028 9025 1655
(Out of Hours: 078 2514 7496)
Opening Hours9am to 5pm, Monday to Friday
(except for bank and public holidays)
For up-to-the-minute updates, follow us: