Consumers Advised To Plan Around Post Office Industrial Action

in Post

The Consumer Council has advised Post Office customers to be aware of a planned 24-hour strike on Thursday 15 September, and to consider if they can visit on a different day or use an unaffected Post Office branch.

Potentially affected Post Offices may be:

Antrim - Castle Centre;

Belfast City - Bridge Street;
Bangor - Main Street;
Coleraine - New Row;
Derry/Londonderry - Custom House Street; and
Newtownards - Frances Street.

Staff at the other 474 Post Offices in Northern Ireland are not taking part in any industrial action.

Customers can call Post Office Ltd on 0345 611 2970 on Thursday to find out if their branch is closed and which nearby branches are open. Alternatively, customers can use the Post Office online branch finder at http://www.postoffice.co.uk/branch-finder. Normal service will resume on Friday 16 September.

Michael Legg, Senior Policy Officer at the Consumer Council said: “If you cannot wait to visit the Post Office on a different day or use another branch, you can take your mail to a post box as collections from Royal Mail will be as normal. Royal Mail customers who already use prepaid parcel drop off services can continue to do so at some delivery offices. For more information call Royal Mail on 03457 740 740 or visit www.royalmail.com. 

“To collect benefits and pensions you can use any unaffected Post Office branches or use a Post Office ATM to take out cash. Visit www.postoffice.co.uk/atm-locator to check which branches have ATMs.

“For those who usually pay bills at the Post Office, this can still be done at any unaffected Post Office branch  or you can avoid late payments by calling the company and asking about alternative ways of paying, for example you may be able to pay over the phone or online,” concluded Michael. 

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