Consumer Council Welcomes Improvements in Customer Ratings for Value for Money

in Transport

Translink Charter Monitoring Results for Spring 2016

The Consumer Council welcomes improvements in passengers’ perceptions of value for money, following today’s publication of Translink’s Charter Monitoring Results for spring 2016.

Speaking about the results, Scott Kennerley, Head of Transport policy at the Consumer Council said: “This is a positive set of results for Translink. Passengers were asked to rate the value for money they feel they receive from the service, and the scores recorded for spring 2016 are some of the highest on record. Value for money has been an area of concern for the Consumer Council, so it is good to see these results reflect the significant work Translink has done to improve passengers’ perceptions. 

“However, the survey highlights that issues still remain regarding providing clear messages to Metro passengers when services are disrupted. We will work with Translink to see what further improvements can be made in this area.”


Consumer Council Media Contact: Keelin Kelly telephone 028 9025 1667 / 07917 682327 and email    
The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

For more information, visit or Facebook  The-Consumer-Council-Northern-Ireland/

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