Consumer Council welcomes improvement in Translink Punctuality and Customer Satisfaction
The Consumer Council welcomes improvements in punctuality and overall customer satisfaction with bus services and highlights further work needs to be undertaken in regards to passengers’ awareness of best value tickets, following today’s publication of Translink’s Charter Monitoring Results for Spring 2015.
Speaking about the results, Scott Kennerley, Head of Transport Policy at the Consumer Council said “We have been working with Translink to highlight the importance of customer satisfaction and we are pleased that the Charter Monitoring results show that overall customer satisfaction with bus services has improved. We are also pleased to that punctuality has also improved with NI Railways, Ulsterbus and Metro all achieving their respective targets.
Scott continued “Work still needs to be done to increase passengers’ awareness of best value tickets. The Consumer Council will continue to work with Translink to improve this area. Recently we have produced a joint podcast with Translink to highlight the different fares and ticket types available and how consumers can get the best value deals. Passengers can listen to or download a copy of this podcast on the Consumer Council website www.consumercouncil.org.uk or use the Translink ‘What Ticket?’ finder on the Translink website www.translink.co.uk”
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