Consumer Council welcomes Enforcement Notice on Parcel Deliveries and Surcharges

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Good news for Northern Ireland consumers who often face delivery restrictions.

The Consumer Council welcomes today’s Enforcement Notice on Advertised Delivery Restrictions and Surcharges to UK retailers, by the Committees of Advertising Practices (CAP).

This notice requires retailers to take immediate action to ensure their delivery practices are not misleading or provide false promotional delivery offers to Northern Ireland.  The notice also provides practical guidance for retailers on how they can be more compliant with consumer legislation.

Speaking about the action, Kellin McCloskey, Head of Postal Services at The Consumer Council said, “The Consumer Council has been working on this problem and has taken the concerns of Northern Ireland consumers straight to UK Government and enforcement agencies, through the Consumer Protection Partnership (CPP).  We are pleased that as a result of this work, CAP have taken action and spelt out clearly to online retailers that misleading claims around parcel deliveries will not be tolerated.”

For more information on parcel deliveries see The Consumer Council’s ‘Guide to Shopping Safely Online’ which can be downloaded from or call 0800 121 6022 for a free copy. 

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