Consumer Council Welcomes CMA Banking Remedies To Encourage Switching

in Money Affairs

Moves aimed at making banks work harder for customers have been welcomed by the Consumer Council.

The Competition and Markets Authority (CMA) today published actions that will require all banks to provide clearer information on their services and charges, and provide prompts for consumers to consider switching which could save them between £90 and £180 per year.

Don Leeson, the Consumer Council’s Director of Operations said: “Today’s report provides positive actions. It will be good to see the remedies formalised and banks adapt their products, services and technology to implement them. However, many customers in NI still rely on branches, so banks need to continue to provide support and information for consumers to reduce the impact of closures.

“Switching rates are low at just 3%. Our research has shown that 50% of consumers who were unhappy with their bank still felt it was too much hassle to switch, while 39% felt all banks are the same. So it is up to the banks to differentiate their services and create innovative products to attract customers. Consumers will also benefit from the stronger prompts and encouragement to shop around and switch included in CMA’s report.

Discussing the NI Banking Order, Don continued: “A lot of work has already been done by banks here as a result of the NI Banking Order, which was introduced in 2008 when the market was found to be anti-competitive. This has included making information easier to understand, alerts to tell customers if they are approaching their overdraft limit, and issuing reminders to consumers that they have the right to switch bank accounts. The Consumer Council welcomes confirmation from the CMA that the NI Banking Order will not be revoked until the stronger, UK-wide remedies outlined in today’s report have been implemented effectively.

“The Consumer Council will continue to work with the banks, the CMA, and consumers as this process of reform gets underway. In the meantime we continue to encourage all consumers to proactively compare bank accounts to get the best overall deal and service. Consumers can get a copy of our leaflet ‘Your Guide to Switching Banks’ at or by contacting us on 0800 121 6022 or via facebook or twitter,” he concluded.

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