Consumer Council Reaction to NI Water Price Announcement

in Business, Water

Consumer Council welcomes NI Water price freezes but urges action for those affected by Net Annual Valuation increases

The Consumer Council has welcomed Northern Ireland Water’s freeze on the main water and sewerage charges faced by the majority of NI businesses.


The Consumer Council’s Head of Water Policy, Graham Smith said: “Prices for metered customers have been frozen. Businesses without a meter may see their water bills change as their property’s Net Annual Value (NAV) changes. NAV is used to calculate water bills if you don’t have a meter. Most increases will be small but some will see their water and sewerage bills rise by over £100.


“Our advice to any business affected is firstly to check the NAV with Land and Property Services, then talk to NI Water about switching to a meter or getting an Assessed Charge, which is a charge based on the water-using appliances in the business. The Consumer Council will also closely monitor tariffs to ensure that NI Water customers are not paying for services they are not receiving, or indeed paying the same for a declining service.”


The new prices take effect on 1 April 2016 and NI Water will send letters and leaflets to its bill paying customers explaining the changes.


“We encourage all businesses to read the information carefully and make sure you understand your water bill. The Consumer Council is available to help and advise free of charge on 0800 121 6022 or email Alternatively people can contact us via twitter, facebook or Linked In,” said Graham.




Media Contacts

Opening Hours9am to 5pm, Monday to Friday
(except for bank and public holidays)

For up-to-the-minute updates, follow us:


Register your e-mail address to receive our newsletter

Advice Newsletter