Now the weather has turned frosty and people are pulling out the winter woollies, the Consumer Council is urging consumers to get a copy of its ‘Weather the Winter’ leaflet to be winter ready in the event of severe weather.
The Consumer Council has today revealed that despite positive signs emerging in the wider economy, these are not filtering through to consumers, with 70 per cent not yet feeling the green shoots of economic recovery.
Aodhan O’Donnell, Interim Chief Executive of the Consumer Council said:
“The announcement that Phones 4u is in administration has left many of its customers wondering what their rights are now. The Consumer Council has produced a short guide for consumers on some of the key questions and concerns that Phones 4u customers might have. This is available on our website (www.consumercouncil.org.uk) or by calling us on 0800 121 6022.
Consumers will benefit from increased consumer rights when the new Consumer Contracts Regulations come into force on Friday 13 June 2014.
Consumer Council research shows that just over half of consumers feel informed about their rights. With this in mind, ahead of 15 March which marks ‘World Consumer Rights Day’, the Consumer Council says it is important for consumers to know their rights so they can take action to get redress when things go wrong with goods or services they have purchased.
How well do you know your consumer rights? Would you be confident returning an item or making a purchase over the internet? Do you know what’s involved in switching bank account or utility provider and if your flight or sailing is delayed do you know what you are entitled to or do you think “that’s life?”
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