‘egg-cellent’ Result For Local Egg Processor, As It Gets Over £1,400 Off Its Water Bill

in Water

Make Sure Your Business Isn’t Losing Out, Says Consumer Council!

Family run Armagh company, Farmlay Eggs, is celebrating to the tune of over £1,400 following intervention by the Consumer Council regarding its water bill.

The farm received a bill for over £1,500 which was reduced to just over £100 after the Consumer Council’s investigation identified that it had not received an allowance to which it was entitled from NI Water.  The Consumer Council is now urging other businesses to check in case they are losing out, as it says only 22 per cent of businesses recently surveyed felt informed about bill allowances.

Speaking about the result, Jonathan Thompson of Farmlay Eggs said; “We use a quite a bit of water in our egg pasteurising plant, and given that production costs alone have soared in recent years, every pound and penny counts.  We had been speaking to NI Water about our bill for a long time before we approached the Consumer Council who managed to sort the issue out for us very quickly.

“We also hadn’t realised we were entitled to an allowance on our water rates until we spoke to the Consumer Council.  A lot of businesses are likely to be in a similar position.” said Jonathan.

Kathy Graham, Interim Director of Policy at the Consumer Council added; “Consumers have to apply to NI Water for the allowance with proof that they pay business rates.  It is free to apply and claims can be back-dated up to a maximum of six years.  Businesses could be paying more for water than they have to.

“Any business or farm can contact the Consumer Council and we can check they are getting what they are entitled to. NI Water also promotes the availability of allowances in its annual Summary of Charges sent to all non-domestic customers and through bill messaging,” said Kathy.    

The Consumer Council also provides online information to help farms and non-domestic water users calculate their water usage, save water and reduce their bills.  They can also work out Average Daily Consumption (ADC), assessed charges and possible unmeasured charges.

For further details about non-domestic water allowances or for a free copy of ‘Every Drop Counts,’ a guide for businesses and farms to improve their water efficiency, visit: http://www.consumercouncil.org.uk/water/water-champions/ or telephone
0800 121 6022.  The Consumer Council is also on twitter (@Consumer Council) and facebook (Consumer Council Northern Ireland).

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