The Consumer Council is disappointed to see overall customer satisfaction with bus services at its lowest level for six years, following today’s publication of Translink’s Charter Monitoring Results for Autumn 2014.
The Consumer Council is 30 years old today! To mark the occasion the Consumer Council is releasing 30 photographs, 1 per day for 30 days, via social media of 30 people who tell the story of the Consumer Council and the work it has achieved over the last 30 years. Helping the Consumer Council celebrate are longest & shortest serving staff members’, Chris Stafford who has 29 years service and Jill Cunningham who is on work placement with the Consumer Council.
L-R (Jill Cunningham and Chris Stafford, The Consumer Council)
Responding to today’s tariff review announcement by NI Water, Graham Smith, Head of Water Policy at the Consumer Council said : “Any increase in prices is unwelcome for non domestic consumers who pay water and sewerage charges. We have worked hard with NI Water and the Utility Regulator to make sure the increases are justified and we believe they are fair. However, we want to see NI Water continue to make improvements to the water and sewerage infrastructure and to the standards of service customers receive.
The Consumer Council has welcomed today’s announcement by the CAA that they are taking enforcement action against airlines who are not complying with the law.
The Consumer Council is urging consumers to respond to the Translink Ulsterbus Services Consultation to make sure their views are taken into consideration.
The Consumer Council has welcomed the Northern Ireland Affairs Committee (NIAC) report on the banking industry in Northern Ireland, which shows that banks in NI need to do more for their personal and business customers.
It’s World Consumer Rights Day on 15 March and the Consumer Council is joining with many other consumer bodies around the world to highlight this year’s theme of healthy, affordable diets.
The Consumer Council has welcomed the findings of the BIS Select Committee’s report “Competition in the postal services sector and the Universal Service Obligation”, which were published today.
Following a six week local public consultation with customers and their representatives, consumers in Castlecaulfield can now avail of a Post Office outreach service on Wednesday and Friday mornings from 10am-1.30pm in their local ‘Food Store’ (Food Store, 32 Main Street, Castlecaulfield, Dungannon BT70 3NP). Pictured is Lord Maurice Morrow MLA, Kellin McCloskey Head of Postal Services at the Consumer Council, Leanne Elgin and Rachel McAteer, Post Office.
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