The Consumer Council Publications & Research

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• Managing Money Handbook - Polish version
  (662.7KB PDF document)
  
  15 April 2013
• Managing Money Handbook - Lithuanian version
  (651.4KB PDF document)
  
  15 April 2013
• Managing Money Handbook - Portuguese version
  (665.5KB PDF document)
  
  15 April 2013
• Weather the Winter
  (342.0KB PDF document)
  
  21 March 2013
  A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.
• Minutes All Party Working Group on Motor Insurance - 25 February 2013
  (18.1KB PDF document)
  
  13 March 2013
• Ulster Bank Factsheet 7 March 2013
  (152.1KB PDF document)
  
  7 March 2013
• A report on the findings from the Consumer Council Financial Capability Panels
  (567.4KB PDF document)
  
  31 January 2013
  In October 2012, the Consumer Council undertook qualitative research to provide background information on Financial Capability to assist the Department of Enterprise, Trade and Investment (DETI) develop and implement a Financial Capability Strategy for
• Payment Pending A Consumer Council report into the Ulster Bank payments crisis during summer 2012
  (1.2MB PDF document)
  
  20 December 2012
  Report to highlight consumers’ stories and experiences of the Ulster Bank payments crisis, how they coped and what they believe should have been done differently.
• Putting things right. A detailed guide for Consumers on the Ulster Bank Redress Scheme
  (472.8KB PDF document)
  
  31 August 2012
  Putting things right- A detailed guide for Consumers on the Ulster Bank Redress Scheme
• Consumer Summary on the Ulster Bank Redress Scheme’
  (103.2KB PDF document)
  
  31 August 2012
  Consumer Summary on the Ulster Bank Redress Scheme
• Consumer Council Offenders Report
  (534.1KB PDF document)
  
  23 August 2012
  If people become more financially capable, they can make their incomes go further by choosing more suitable financial products or by spending less on interest on credit. Making better decisions about money and taking action at an early stage can help peop
• Managing Money Handbook
  (585.9KB PDF document)
  
  8 August 2012
  Everybody should have access to a bank account. It means that you can receive payments from an employer or benefits. It also gives you the freedom to set up direct debit payments for utility companies, take out cash at a cash machine and even pay by c
• Planning For Release
  (551.7KB PDF document)
  
  8 August 2012
  and plan for release. It gives helpful information about training, finding a job, getting a bank account, managing money, housing and receiving benefits.
• Ulster Bank Factsheet update 30 July 2012
  (195.5KB PDF document)
  
  30 July 2012
  The situation. Normal service has been restored for the majority of Ulster Bank customers, however some ‘clean up’ work will be taking place over the next couple of days and some reconciliations may take longer.
• Farepak Update July 2012
  (70.2KB PDF document)
  
  20 July 2012
  Update for Farepak Customers and Agents.

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