Consumer confidence static despite falling prices

Consumer Outlook Index January 2015

Weather the Winter - December 2014

Response to Utility Regulator’s Draft Forward Work Programme 2015-16

Severe Weather Air Factsheet

26 January 2015

Petrol & Diesel Prices

Don’t Wait, ‘Save’ the Date

19 January 2015

‘Save’ the date challenge

15 January 2015

22nd January 2015

Consumer Council calls on Translink to provide clarity on new bus and rail fares

CMA Annual Plan Consultation 2015/16

Bank yourself a better deal in 2015

12 January 2015

Guide to Switching Bank Account

Don’t miss out on air travel assistance when travelling with a disability or reduced mobility

Electricity Power cut

CCA Prioritisation Principles - January 2015

Consultation: CAA Guidance on consumer enforcement

Are you sitting on a small fortune you don’t know about?

Forgotten Bank Accounts Guide

Plain Sailing

Flooding Advice Guide

8th January 2015

Consumer Agenda 2015-16

Consultation Response to DRD Budget 2015-16

5 January 2015

Despite new regulations on Payday loans, review all options when thinking about borrowing money

Thinking about borrowing money

Payday loan factsheet

Are you waiting for an online order to be delivered by CityLink?

Unwrapped and unloved?

22 December 2014

Returning Unwanted Gifts Factsheet

Don’t let travel disruption spoil your Christmas

Delayed and Cancelled Ferry Services – Your Rights

Consultation: Strategy for delivery of advice services in NI

Memorandum of Understanding between Utility Regulator & Consumer Council

18th December 2014

Baby it’s cold outside!

Santa Sleigh Delay

Flight Disruption – Your Rights

Response to Translink Fare Increase

11th December 2014

Irish - Gaeilge

Consumer Council statement on Utility Regulator’s price control for NI Water

08 December 2014

Consumer Council and Citizens Advice Letter on the Postal Scheme Consultation on Restricted Goods

Previous Days

4th December 2014

Get the most from your post this Christmas!

Sending Letters and Parcels

Your Guide to Shopping Safely Online

1 December 2014

Countdown to Christmas

27th November 2014

Consultation on our Business Plan for 2015–16

Don’t let online shopping issues take the sparkle off your Christmas

Fuel archive

Bank Branch Closures Factsheet for Businesses

Bank Branch Closures Factsheet

Ulster Bank closing ten branches across Northern Ireland by February 2015

20th November 2014

Consumer Council welcomes FCA fine but says it is vital all financial institutions learn lessons

Opinion Piece: How regulated competition in the local energy market is benefiting domestic consumers

BIS Select Committee Briefing - 24th October 2014

Consultation: ERGP on implementation of USO

17 November 2014

13th November 2014

Grace Women’s Development Event

  • Date: 12th December 2014
  • Venue: NICVA building at 61 Duncairn Gardens, Belfast BT15 2GB
  • Invite Only: No

Grace Womens Development are organising an event to give people from North Belfast the opportunity a direct way of accessing professional advice. The Consumer Council will be there to provide consumers with information regarding energy switching, energy prices/grants as well as any consumer issues relating to transport, water, money affairs and postal services. The event runs from 9.15am-2.30pm.

Consumer Council and NICVA welcome the Financial Conduct Authority’s price cap on payday loans

13 November 2014

6 November 2014

CCNI welcomes the CMA’s decision to fully investigate the Personal Current Account market

70 per cent of consumers not yet feeling the green shoots of recovery says Consumer Council

Consumer Outlook Index Full Report

Consumer Outlook Index - Summary Report

Consumer Outlook

Consumer Council welcomes Supreme Court decisions on compensation for flight delays and cancellation

3 November 2014

Delivering Satisfaction: A Summary of Complaint Handling in the Postal Market

Delivering Satisfaction: Complaint Handling in the Postal Market

30th October 2014

27 October 2014

Council Minutes 28 August 2014

Council Minutes 30 July 2014

Council Minutes 24 September 2014

23 October 2014

Podcast on Switching Energy Supplier

20 October 2014

Utility Regulator’s PC15 Draft Determination

Switching Information

Consumers urged to make the switch during ‘Energy Switching Week’

SWITCH ON-  Electricity and Gas

SWITCH ON: Home Heating Oil

16 October 2014

Gas Individual Guaranteed Standards of Service Factsheet

Electricity Individual Guaranteed Standards of Service Factsheet