Home Heating Oil

Council Minutes - 21st June 2016

Shop Around

Shop Around quiz - August 2016

Sure Start Parents Week

  • Date: 26th October 2016
  • Venue: Shankhill Leisure Centre
  • Invite Only: No

The Consumer Council will be attending the Shankill Sure Start’s Parent’s Week event on Wednesday 26 October 2016 from 9am – 1pm.

Consumer Council staff will be available to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for parents and consumers.

Price Control for Northern Ireland’s Gas Transmission Networks

18 Aug 2016

You Can’t Cod Maud - MEAAP

  • Date: 19th October 2016
  • Venue: Whitehead Presbyterian Church Hall, Carrickfergus
  • Invite Only: No

Registration from 1:30pm. Finishing with afternoon tea at 3:00pm. £3 per person - booking essential. To book contact MEAAP 028 2565 8604

Presented by Beam Creative Network - this play will highlight the different way fraudsters may try to scam us. The event will provide plenty of information about how to protect yourself from scams. The Consumer Council will also be on hand to help save you money on your home heating costs, so bring along a recent electricity or gas bill. If you have had any suspicious scam post or emails, bring these too.

 

You Can’t Cod Maud - MEAAP

  • Date: 19th October 2016
  • Venue: Linn Road Community Centre, Larne
  • Invite Only: No

Registration from 10:30am. Finishing with a light lunch at 12:00pm. £3 per person - booking essential. To book contact MEAAP on 028 2565 8604

Presented by Beam Creative Network - this play will highlight the different way fraudsters may try to scam us. The event will provide plenty of information about how to protect yourself from scams. The Consumer Council will also be on hand to help save you money on your home heating costs, so bring along a recent electricity or gas bill. If you have had any suspicious scam post or emails, bring these too.

 

You Can’t Cod Maud - MEAAP

  • Date: 6th October 2016
  • Venue: Victory Praise Community Church, Pennybridge, Ballymena
  • Invite Only: No

Registration from 2:00pm finishing with afternoon tea at 3:30pm. £3 per person - booking essential. To book contact MEAAP on 028 2565 8604

Presented by Beam Creative Network - this play will highlight the different way fraudsters may try to scam us. The event will provide plenty of information about how to protect yourself from scams. The Consumer Council will also be on hand to help save you money on your home heating costs, so bring along a recent electricity or gas bill. If you have had any suspicious scam post or emails, bring these too.

 

Response to Draft Programme for Government Framework

11 Aug 2016

Consumer Council Welcomes CMA Banking Remedies To Encourage Switching

I encountered a flight delay of over three hours when returning from London

I received an electricity bill for almost £1,000

4 August 2016

Helping to make the journey hassle free

Ofcom’s review of the Regulation of Royal Mail

Facts and Fun day at Dobbin Street Community Centre

  • Date: 12th August 2016
  • Venue: Dobbin Street Community Centre - Armagh
  • Invite Only: No

Information provided by: Employers for Childcare, Library, Parenting NI, Consumer Council, Sure Start & lots more!

Free Children’s activities– Balloon modelling, dance workshop and face painting etc!

Everyone is welcome to come along and free refreshments available!

Be Prepared Event for Older People

  • Date: 4th October 2016
  • Venue: Belfast City Hall
  • Invite Only: No

After the very successful Be Prepared information event for older people on the 4th May it will be running again on Tuesday 4th October in Belfast City Hall.

The Consumer Council will be present at an 'Information Event for Older People' at Belfast City Hall on Tuesday 4th October 2016 from 10.30am until 12.30pm. Consumer Council staff will be present to speak to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers.

Post Implementation Review of the Postal Services Act 2011

Check before you book a flight advises Consumer Council

28 July 2016

Consumer Council Consultation Response - Royal Mail postal schemes

21 July 2016

Consumer Council statement on Bank of Ireland bank closures

Consultation Response CAA Special Assistance for people with hidden disabilities

14/07/16

Make your ‘SUMMER GETAWAY’ as smooth as possible

Council Minutes - 3rd May 2016

7 July 2016

30/6/16

Scams - Know the signs to stop the crime

Consumers Help Shape Future Spending on NI Electricity Network

Empowering Consumers

Moira Friendship Group Annual Open Day

  • Date: 6th September 2016
  • Venue: St John's Parish Centre, Main Street, Moira BT67 0LQ
  • Invite Only: No

The Consumer Council will be attending the 'Moira Friendship Group Annual Open Day' at St John's Parish Centre on Tuesday 6 September from 10am - 2.30pm. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Scams - Know the signs.. stop the crime leaflet

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

23 June 2016

Consumer Council Launches Independent Interactive Energy Price Comparison Tool

Upper Springfield Whiterock Community Health and Family Fun Day

  • Date: 8th August 2016
  • Venue: Whiterock Community Centre, Whiterock Close, Belfast BT12 7RJ
  • Invite Only: No

The Consumer Council will be attending the 'Upper Springfield Whiterock Community Health and Family Fun Day' on Monday 8 August from 1pm. Venue still to be confirmed. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Access to Ferry Travel Word Document 2016

Access to Air Travel Word Document 2016

Consumer Council helps ease the burden of ‘Summer Getaway’ disruption

16th June 2016

Memorandum of Understanding - Consumer Council and DETI - Feb 2016

Memorandum of Understanding - Consumer Council and DRD - Feb 2016

Know your ‘Summer Getaway’ Passenger Rights

I did not receive the appropriate special assistance from the airline, which I had requested

I booked two return flights in error and was having difficulty getting a refund from the airline

Annalong Rovers Are on the Ball Scoring £6k for Cancelled Flight

9th June 2016

Forthspring Inter-Community Group Life Event

  • Date: 5th July 2016
  • Venue: Forthspring Inter Community Group, 373 Springfield Road, Belfast
  • Invite Only: No

The Consumer Council will be attending the 'Life Event' at Forthspring Inter-Community Group on Tuesday 5 July from 12pm - 3pm. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Community Health Information Morning

  • Date: 14th June 2016
  • Venue: Glen Community Centre, Carrigart Avenue, Belfast
  • Invite Only: No

The Consumer Council will be attending the 'Community Health Information Morning' at Glen Community Centre on Tuesday 14 June 2016 from 10.30am - 1.30pm. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Young at Heart Exhibition - Enniskillen

  • Date: 19th October 2016
  • Venue: Enniskillen Hotel, Enniskillen
  • Invite Only: No

The Consumer Council will be attending the Young at Heart Retirement Living Exhibition on the 19 October 2016 and staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. The workshop is aimed at anyone who is retired in Northern Ireland and includes exhibitors relevant to their life style.

I was travelling with 2 young kids & missed check-in by 1 minute and then charged for another flight

I received a higher than normal bill from my electricity supplier

I am an elderly farmer and received a high water bill following a leak

We are a family of 7 who got caught up in a nine hour delay returning from holiday

Matties Meeting House becomes a ‘Water Champion’

2 June 2016

Electricity Pay As You Go - 13.81p

1 Yr Home Elec 2% 24hr

1 Yr Home Elec 5% 24hr

1 Yr Home Elec 11% 24hr

1 Yr Home Elec 14% 24hr

26/05/2016

Consumer Council Report - Sea Port & Ferry Company Special Assistance Provision

19th May 2016

Council Minutes - 15 March 2016

Consumer Council Welcomes CMA Current Account Proposals

12th May 2016

2 Yr Home Elec 4% 24hr

2 Yr Home Elec 5% 24hr

2 Yr Home Elec 9% 24hr

2 Yr Home Elec 10% 24hr

2 Yr Electricity 1% 24hr

2 Yr Electricity 2% 24hr

2 Yr Electricity 7% 24hr

2 Yr Electricity 8% 24hr

Home Saver Bundle 24 24hr

Home Saver Bundle 24 24hr

Home Saver Bundle 24 24hr

Home Saver Bundle 24 24hr

E-Bill Go Extra Budget Discount

Say Hello to Budget Extra Discount

Bring a Bill to Balmoral Show!

5/5/16

Consumer Council consultation response on DCMS New Broadband USO Consultation

Arabic - العربية

Got a Complaint - Arabic

28th April 2016

Budget Planner - Arabic

Consumer Council consultation response on the proposed closure of Shaftesbury Square Post Office

BHS in administration

21 April 2016

Disability Exhibition 2016

  • Date: 3rd June 2016
  • Venue: Eikon Exhibition Centre, Sprucefield, Lisburn
  • Invite Only: No

The Consumer Council will be attending the Disability Exhibition 2016 on 3 and 4 June 2016. The Disability Exhibition event is Northern Ireland’s largest exhibition for people with disabilities, their families, carers and healthcare professionals. The event will run from 10am – 4pm in the Eikon Exhibition Centre, Sprucefield, Lisburn. This event is FREE for visitors to attend! Consumer Council staff will be available to members of the public who have any consumer issues in relation to water, energy or transport.

Energy Price Comparison Tool

Balmoral Show 2016

  • Date: 11th May 2016
  • Venue: Balmoral Park, Maze, Lisburn
  • Invite Only: No

The Consumer Council will be at the Balmoral Show from Wednesday 11th to Friday 13th May 2016. Our staff will be available to members of the public who have queries on water and energy issues. You will also have the chance to take away various leaflets packed full of useful information for agricultural businesses and general consumers. Our stand will be part of the Sustainable Village.

Home Gas (Offline)