Got a Complaint?

Scams Awareness Factsheet

20 August 2015

Colin Sure Start - Open Day

  • Date: 11th September 2015
  • Venue: Diary Farm Centre, Stewartstown Road, Dumurray BT17 OAW
  • Invite Only: No

Colin Sure Start are holding an open day on Friday 11 September at Diary Farm Centre from 10am - 12pm. The Consumer Council will be there to provide consumers with information regarding to energy switching, as well as any consumer issues relating to transport, water, money affairs and postal services.

Access to Ferry Travel

Access to Air Travel

Enquiries and Complaints Report 2014 - 2105

Young at Heart Exhibition

  • Date: 14th October 2015
  • Venue: Seagoe Hotel, Portadown
  • Invite Only: No

The Consumer Council will be attending the Young at Heart Retirement Living Exhibition on the 14 October 2015 and staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. The workshop is aimed at anyone who is retired in Northern Ireland and includes exhibitors relevant to their life style.

Consumer Council welcomes Civil Aviation Authority enforcement action

Home heating oil prices drop to a six year low

5 Power to the Pocket Workshops

  • Date: 19th February 2016
  • Venue: Range of dates and venues
  • Invite Only: No

The Consumer Council are hosting five free workshops over the next six months for frontline workers in the community.

Shopping around, switching supplier and shopping with confidence are just some of the money-saving strategies we’ll be covering.

The workshops are specially designed for frontline workers in the community, voluntary and advice sector, family workers, older people’s representatives, MLA constituency office staff, social care workers and housing officers who provide advice and support to people, particularly those who are vulnerable.

The workshops are a great opportunity to pick up tips and practical resources as well as providing networking opportunities.

Dates, Time and Venues

Half day workshop (9.30am - 12.30pm):

  • 18 September 2015 - NICVA Headquaters, Belfast
  • 29 Ocotber 2015 - Ballymena North Business and Recreation Centre, Ballymena
  • 26 November 2015 - Lisburn Central Library, Lisburn
  • 28 January 2016 - Dobbin Community Centre, Armagh
  • 19 February 2016 - Derry Central Library, Londonderry

To book your place:

To book your free place please contact Ronan Convery on (028) 9025 1651 or 0800 121 6022 or email

As places are limited for each venue, please confirm your attendance as soon as possible and no later than two weeks prior to the event.

13th August 2015

6th August 2015


Winter Planning Event for Older People: Avoniel Leisure Centre

  • Date: 17th November 2015
  • Venue: Avoniel Leisure Centre, Avoniel Road, Belfast, BT5 4SF
  • Invite Only: No

The Consumer Council will be attending this event in Avoniel Leisure Centre on Tuesday 17th November (10.30am-1.30pm) to help older people prepare for winter. The Consumer Council will be meeting with consumers and distributing resources, as well as explaining how to switch energy supplier.

Winter Planning Event for Older People: Andersonstown Leisure Centre

  • Date: 13th October 2015
  • Venue: Andersonstown Leisure Centre, Andersonstown Road, BT11 9BY
  • Invite Only: No

The Consumer Council will be attending this event in Andersonstown Leisure Centre on Tuesday 13th October (10.30am-1.30pm) to help older people prepare for winter. The Consumer Council will be meeting with consumers and distributing resources, as well as explaining how to switch energy supplier.

23rd July 2015


16th July 2015

2015 Consumer Energy Research Findings Summary

The Consumer Council is urging all travellers to get insured

9th July 2015

Eligible travellers should avail of special assistance services this summer

25 June 2015

2nd July 2015

Annual Report & Accounts 2014-15

Northern Ireland must be guaranteed access to Heathrow

29 June 2015

18 June 2015

Top travel complaints unveiled

Consultation Response to Royal Mail’s Overseas Letter Post Scheme - Improving Claim Process

Online Delivery Restrictions for Northern Ireland Consumers

22 June 2015

11 June 2015

Plane Facts - Your Essential Guide to Air Travel

Happy Holidays!

We’re 30!

Due a visit to the pumps?

On the best electricity or gas tariff?

Flying this autumn?

Need home heating oil?

15 June 2015

8 June 2015

4 June 2015

Stamp out postal problems

Your Local Post Office

Making a Postal Complaint

Airline Additional Charges

1 June 2015

I keep receiving sales calls and visits from an energy company hassling me to switch

I am a business owner and I was paying more on my water bills than I should have been

Consultation: Citizens Advice Consumer Codes 2015 review consultation

Hughes Mushrooms becomes a ‘Water Champion’

25 May 2015

28th May 2015

We are moving!

Mash Direct becomes a Water Champion

21st may 2015

18 May 2015

Petrol & Diesel Prices

Consultation Response: Extension to programme and reallocation of costs between customer groups

14th May 2015

Consultation: Response to NIAUR consultation on the SONI 2015 - 2020 price control

Consultation: CFD Implementation in NI – Strategic Issues Discussion Paper

Consumer Council to attend Balmoral Show to raise awareness of energy and water issues

11 May 2015

Dementia Awareness Week Fair

  • Date: 19th May 2015
  • Venue: Carrickfergus Town Hall
  • Invite Only: No

The Consumer Council will be at the Dementia Awareness Week Fair on Tuesday 19 May 2015. Our staff will be available to members of the public who have queries in relation water, energy and transport issues. Consumers will also have the chance to take away various leaflets packed full of useful information.

Consumer Council Chief Executive

7th May 2015

04 May 2015

Translink must improve bus services as customer satisfaction falls

30th April 2015

27 April 2015

We’re 30!

23rd April 2015

Consultation Response: Ofcom’s Stakeholder views on Postal Complaint Handling and Redress

Fuel archive

20 April 2015

Factsheet on the closure of S&R Electrical Ltd

16th April 2015

13 April 2015

Belmore Court and Motel saves bucket loads by becoming a Water Champion!

9 April 2015

Consultation Response: Proposed licence modification to implement the Energy Efficiency Directive

06 April 2015

2nd April 2015

Consultation Response:Utility Regulator’s REMM Framework

30 March 2015

Consumer Council statement on NI Water Tariff Increase

26th March 2015

23 March 2015

Consumer Council response to CAA Announcement

19th March 2015

16 March 2015

Make your voice heard on Translink Ulsterbus service reductions

Consumer Council welcomes NIAC Report but NI Banks need to do more for their customers

World Consumer Rights Day takes a look at food!

Response to findings of BIS Select Committee’s report into postal services sector & USO

12th March 2015

Post Office services restored to Castlecaulfield consumers