Unwelcome but justified rise in domestic tariff for Power NI customer

10 August 2017

03 August 2017

Oil Price Archive

Joint UK Consumer Advocacy Bodies Royal Mail Scheme for Franking Letters and Parcels

Save on your water and energy bills at Ballymena Livestock Market

Airline menus - ‘sky high’ or ‘down to earth’?

Asda, Ards Shopping Centre

  • Date: 21st August 2017
  • Venue: Asda, Ards Shopping Centre
  • Invite Only: No

The Consumer Council will be at Asda, Ards Shopping Centre on Monday 21 August to answer any questions from members of the public in relation to consumer issues. Visit our information stand for advice in relation to energy, transport, water or postal issues and take away some of our consumer information leaflets. Staff will be also on hand to answer any consumer queries.

Ballymena Livestock Market

  • Date: 18th August 2017
  • Venue: Woodside Road, Ballymena
  • Invite Only: No

The Consumer Council will be attending Ballymena Livestock Market on Friday 18 August 2017. Staff will be available to attendees to give free bill analysis to help reduce the cost of their energy bills, and ensure their water bills are accurate and include the correct domestic allowance. Visit our information stand for advice or to pick up some of our guides to include; ‘Every Drop Counts’ and ‘Switch On – Electricity & Gas’.

Upper Springfield Whiterock Community Health & Family Fun Day

  • Date: 8th August 2017
  • Invite Only: No

The Consumer Council will be attending the Upper Springfield Whiterock Community Health & Family Fun Day on Tuesday 8 August 2017. Visit our information stand for advice in relation to energy, transport, water or postal issues and take away some of our consumer information leaflets. Staff will be also on hand to answer any consumer queries.

27th July 2017

‘Shrinkflation’ report: Consumers should shop around for better deals

Consumer Council advice when buying second hand tickets

20 July 2017

The ban on credit and debit card surcharges is excellent news for consumers says Consumer Council

14 July 2017

The Consumer Council Annual Report and Accounts 2016-17

Know your rights if your flight is cancelled

Consumer Council Press Statement on Aer Lingus

The Consumer Council’s John French takes up new ‘Post’…

Bryson Energy staff more ‘switched on’ to their consumer rights

Dalriada Festival

  • Date: 16th July 2017
  • Venue: Glenarm Castle, Glenarm, Ballymena, BT44 0BQ
  • Invite Only: No

The Consumer Council will be attending the Dalriada Festival on the 16 July 2017 where staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. Visit www.dalriadafestival.co.uk for more information on the event.

6th July 2017

Limavady Agricultural Show

  • Date: 15th July 2017
  • Venue: Aghanloo, Limavady, BT49 0HY
  • Invite Only: No

The Consumer Council will be attending the Limavady Agriculture Show on the 15th July 2017 and staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. Visit www.limavadyshow.co.uk for more information on the event.
 

NI businesses struggle to keep up to date with consumer legislation

Holiday checklist helps travellers save money, reduce stress

One in four Northern Ireland consumers worried about cost of food

29th June 2017

Consumer Council welcomes CMA Final Determination on Firmus Energy Appeal

Castlederg students boost their consumer rights confidence

Banking Information and Resources

Ways to Bank

Useful Food Information & Resources

Food Shopping

Council Minutes - May 2017

Help for consumers affected by Bank Branch Closure

22nd June 2017

Affected by bank branch closures?

Economy 7 Price Comparison Table June 2017

Gas Price Comparison Table June 2017

Electricity Price Comparison Table August 2017

Two-thirds of online shoppers experience parcel delivery issues

Consumer Council helps Comber businesses reduce water bills

15 June 2017

Bank Branch Closures

Donaghadee Probus Group top up their consumer rights knowledge

8th June 2017

The Consumer Council is encouraging everyone to get on-board with Translink’s ‘Bus and Train Week

British Airways IT Failure - Consumer Council guidance for those affected by air travel disruption

1 June 2017

A High-Level Review of UR’s RP6 Draft Determination

Response to the UR Northern Ireland Electricity Networks Ltd Transmission and Distribution (RP6)

My flight from Leeds to Belfast was cancelled and I was having trouble claiming compensation

Further consultation on certain matters relating to the Price Control 2015-2020 for SONI

25 May 2017

Corporate Social Responsibility

Customer Charter

Complaints Procedure

Service Standards

Consumer Council response to the Department for Transport Draft Airports National Policy Statement

Response to the UR Review of Electricity Distribution and Transmission Connections Policy

18 May 2017

Vision and Values

11 May 2017

Food Shopping Guide

4th May 2017

Spring Online Event

  • Date: 2nd May 2017
  • Venue: Belfast City Hall
  • Invite Only: No

This annual event is designed to provide consumers with free practical advice, information and support on a range of crime prevention and safety issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers such as online shopping safety tips & avoiding scams.

Balmoral Show 2017

  • Date: 10th May 2017
  • Venue: Balmoral Park, Maze, Lisburn
  • Invite Only: No

The Consumer Council will be at the Balmoral Show from Wednesday 10th to Saturday 13th May 2017. Our stand will be part of the NI Food Pavilion. Our staff will be available to provide top tips for cutting the cost of your weekly food shop and participate in our food pricing game. You will also have the chance to take away various leaflets packed full of useful information.

27 April 2017

Implementation of a new supplier Code of Practice on Energy Bills and Statements

20 April 2017

20 April 2017

Consumer Council Comments on Latest Public Transport Results

13 April 2017

Contactless Payments Factsheet

Consumer Council Launches New Current Account Comparison Resource

Save on your energy bill

Need home heating oil?

Got a Complaint?

Flying this summer?

Our party of 8 had our flight from Belfast to Faro cancelled & alternative flights cost £400 more

Consultation Response to the Programme for Government

Energy Theft Code of Practice

6th April 2017

Electricity Pay As You Go - 14.25p

1 Yr Home Elec 1% 24 hr

1 Yr Home Elec 2% 24 hr

1 Yr Home Elec 5% 24 Hr

1 Yr Home Elec 7% 24hr

Personal Banking Guide

The Consumer Advocacy Bodies response to Ofcom’s Review of the Regulation of Royal Mail

Changes to Power NI electricity tariffs for small businesses

Consumer Council Response to the Children and Young People’s Strategy 2017-2027 Consultation

Applications by Gas Licence Holders for the Grant of Necessary Wayleaves

Banking Drop In Information Session

  • Date: 6th April 2017
  • Venue: Belleek Stepping Stones Centre
  • Invite Only: No

The Consumer Council is running a Banking Drop In Information Session event in Belleek Stepping Stones Centre on Thursday 6th of April for local consumers who have been affected by recent bank branch closures in the area.

Staff from the Consumer Council will provide information about managing their bank account, switching, making payments, banking safely as well as answering any queries.

Banking Drop In Information Session

  • Date: 6th April 2017
  • Venue: Enniskillen Library
  • Invite Only: No

The Consumer Council is running a Banking Drop In Information Session event in Enniskillen Library on Thursday 6th April for local consumers who have been affected by recent bank branch closures in the area.

Staff from the Consumer Council will provide information about managing their bank account, switching, making payments, banking safely as well as answering any queries.

30th March

27th March 2017

Are you getting the best from your bank account?

23 March 2017