Council Minutes - 4 November 2015

Consultation Response to the CMA’s Annual Plan 2016 -2017

28th January 2016

21 January 2016

Consumer Factsheet - Buying secondary tickets for concerts and events

‘Rumour Has It’ Adele Tickets Selling At Inflated Prices, Warns Consumer Council

14th January 2016

Avoiding unwanted gifts and hassle

7th January 2016

31st December 2015

Get a Head Start on Your New Year’s Resolutions: Save up to £100 by Switching Electricity Supplier.

17th December 2015

Don’t let travel disruption dampen your Christmas cheer

Digital purchases protected this Christmas advises Consumer Council

10th December 2015

Consumer Council welcomes extension of natural gas network into East Down

Consultation Response on the Electricity and Gas Retail Supply Price Controls 2017 (SPC 17).

Avoid empty Christmas stockings with Consumer Council postal advice

3rd December 2015

Consultation Response on DFT’s Consumer Rights Act Consultation

26th November 2015

Avoid possible pitfalls of Black Friday and Cyber Monday

Consultation Response on Accessible Transport Strategy 2015

19th November 2015

Consultation Response on Notice to Extend & Modify the Conveyance Licence Area of Phoenix Gas

12th November 2015

Access to Air Travel Factsheet - Travelling with a child with Autism

Assisted air travel for those with a disability or reduced mobility

Council Minutes - 23 September 2015

Council Minutes - 29 July 2015

Translink Timetable Factsheet

5th November 2015

Unit Pricing

Food Policy Research

Food

29th October 2015

Energy Efficiency Schemes

Don’t have a ghoulish getaway, know your passenger rights!

Statement on Competition and Markets Authority’s provisional findings on banking

22 October 2015

Protecting You and Your Home Health Day

  • Date: 25th November 2015
  • Venue: Greenway Women's Centre, 19 Greenway Belfast BT6 0DT
  • Invite Only: No

The Consumer Council will be attending the 'Protecting You and Your Home Health Day' at Greenway Women's Centre on Wednesday 25 November 2015 from 11.00am - 1.00pm. Staff will be available to answers any queries on consumer issues Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers such as our 'Guide to Shopping Safely Online'.

15th October 2015

Signing up to put the consumer first

Consumer Council response to the Utility Regulators Enforcement Procedure and Financial Penalties Po

Response to consultation on NIE Network’s Electricity Transmission Licence and Distribution Licence

Consumer Council response to DETI consultation on the closure of the Northern Ireland Renewables Obl

Translink Timetable Information Report

Business Plan for 2015-16

Consumer Council signs ‘Consumer Rights Initiative’ Memorandum of Understanding

8th October 2015

Consultation Response on APD Discussion Paper

Belfast PCSP Christmas Crime Prevention and Safety Event

  • Date: 2nd December 2015
  • Venue: Great Hall, Belfast City Hall
  • Invite Only: No

This annual event is designed to provide consumers with free practical advice, information and support on a range of crime prevention and safety issues, particularly related to the Christmas season. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers such as our 'Guide to Shopping Safely Online'.

Consultation response on proposed amendment to the Strangford Lough Ferry Service Timetable

Consumer Council welcomes improvement in Translink Punctuality and Customer Satisfaction

Podcast on Translink Fares and Ticket Options

1st October 2015

Consumer Rights Act 2015 Business Factsheet

Consumer Rights Act 2015 Consumer Factsheet

24th September 2015

17 September 2015

DETI is recruiting new board members for the Consumer Council

Change at the Counter Report

Consultation response to Ofcom’s review of the regulation of Royal Mail

Sure Start Parents Week

  • Date: 21st October 2015
  • Venue: Shankill Leisure Centre
  • Invite Only: No

The Consumer Council will be attending the Shankill Sure Start’s Parent’s Week event on Wednesday 21 October 2015 from 9am – 1pm. Consumer Council staff will be available to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for parents and consumers.

Consultation response to Ofcom’s consultation on universal service exceptions

Consultation Response on Cross Border Parcel Delivery

10 September 2015

The Online Parcel Premium

Consumer Council welcomes firmus energy’s tariff reductions

Consumer Council welcomes SSE Airtricity Gas Tariff Reduction

3rd September 2015

Council Minutes - 10 June 2015

Got a Complaint?

Scams Awareness Factsheet

27th August 2015

Colin Sure Start - Open Day

  • Date: 11th September 2015
  • Venue: Diary Farm Centre, Stewartstown Road, Dumurray BT17 OAW
  • Invite Only: No

Colin Sure Start are holding an open day on Friday 11 September at Diary Farm Centre from 10am - 12pm. The Consumer Council will be there to provide consumers with information regarding to energy switching, as well as any consumer issues relating to transport, water, money affairs and postal services.

Access to Ferry Travel

Access to Air Travel

20 August 2015

Enquiries and Complaints Report 2014 - 2015

Young at Heart Exhibition

  • Date: 2nd March 2016
  • Venue: Seagoe Hotel, Portadown
  • Invite Only: No

The Consumer Council will be attending the Young at Heart Retirement Living Exhibition on the 14 October 2015 and staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. The workshop is aimed at anyone who is retired in Northern Ireland and includes exhibitors relevant to their life style.

Consumer Council welcomes Civil Aviation Authority enforcement action

Home heating oil prices drop to a six year low

5 Power to the Pocket Workshops

  • Date: 19th February 2016
  • Venue: Range of dates and venues
  • Invite Only: No

The Consumer Council are hosting five free workshops over the next six months for frontline workers in the community.

Shopping around, switching supplier and shopping with confidence are just some of the money-saving strategies we’ll be covering.

The workshops are specially designed for frontline workers in the community, voluntary and advice sector, family workers, older people’s representatives, MLA constituency office staff, social care workers and housing officers who provide advice and support to people, particularly those who are vulnerable.

The workshops are a great opportunity to pick up tips and practical resources as well as providing networking opportunities.

Dates, Time and Venues

Half day workshop (9.30am - 12.30pm):

  • 18 September 2015 - NICVA Headquaters, Belfast
  • 29 Ocotber 2015 - Ballymena North Business and Recreation Centre, Ballymena
  • 26 November 2015 - Lisburn Central Library, Lisburn
  • 28 January 2016 - Dobbin Community Centre, Armagh
  • 19 February 2016 - Derry Central Library, Londonderry

To book your place:

To book your free place please contact Ronan Convery on (028) 9025 1651 or 0800 121 6022 or email ronan.convery@consumercouncil.org.uk

As places are limited for each venue, please confirm your attendance as soon as possible and no later than two weeks prior to the event.

13th August 2015

6th August 2015

30/07/2015

Winter Planning Event for Older People: Avoniel Leisure Centre

  • Date: 17th November 2015
  • Venue: Avoniel Leisure Centre, Avoniel Road, Belfast, BT5 4SF
  • Invite Only: No

The Consumer Council will be attending this event in Avoniel Leisure Centre on Tuesday 17th November (10.30am-1.30pm) to help older people prepare for winter. The Consumer Council will be meeting with consumers and distributing resources, as well as explaining how to switch energy supplier.

Winter Planning Event for Older People: Andersonstown Leisure Centre

  • Date: 13th October 2015
  • Venue: Andersonstown Leisure Centre, Andersonstown Road, BT11 9BY
  • Invite Only: No

The Consumer Council will be attending this event in Andersonstown Leisure Centre on Tuesday 13th October (10.30am-1.30pm) to help older people prepare for winter. The Consumer Council will be meeting with consumers and distributing resources, as well as explaining how to switch energy supplier.

23rd July 2015

Publications

16th July 2015

2015 Consumer Energy Research Findings Summary

The Consumer Council is urging all travellers to get insured

9th July 2015

Eligible travellers should avail of special assistance services this summer

25 June 2015

2nd July 2015

Annual Report & Accounts 2014-15

Northern Ireland must be guaranteed access to Heathrow