Annual Report & Accounts 2014-15

Northern Ireland must be guaranteed access to Heathrow

18 June 2015

Top travel complaints unveiled

Consultation Response to Royal Mail’s Overseas Letter Post Scheme - Improving Claim Process

Online Delivery Restrictions for Northern Ireland Consumers

22 June 2015

11 June 2015

Plane Facts - Your Essential Guide to Air Travel

Happy Holidays!

We want your views!

Due a visit to the pumps?

Need home heating oil?

On the best electricity or gas tariff?

Flying this summer?

15 June 2015

8 June 2015

4 June 2015

Stamp out postal problems

Your Local Post Office

Making a Postal Complaint

Airline Additional Charges

1 June 2015

I keep receiving sales calls and visits from an energy company hassling me to switch

I am a business owner and I was paying more on my water bills than I should have been

Consultation: Citizens Advice Consumer Codes 2015 review consultation

Hughes Mushrooms becomes a ‘Water Champion’

25 May 2015

28th May 2015

We are moving!

Mash Direct becomes a Water Champion

21st may 2015

18 May 2015

Petrol & Diesel Prices

Consultation Response: Extension to programme and reallocation of costs between customer groups

14th May 2015

Consultation: Response to NIAUR consultation on the SONI 2015 - 2020 price control

Consultation: CFD Implementation in NI – Strategic Issues Discussion Paper

Consumer Council to attend Balmoral Show to raise awareness of energy and water issues

11 May 2015

Dementia Awareness Week Fair

  • Date: 19th May 2015
  • Venue: Carrickfergus Town Hall
  • Invite Only: No

The Consumer Council will be at the Dementia Awareness Week Fair on Tuesday 19 May 2015. Our staff will be available to members of the public who have queries in relation water, energy and transport issues. Consumers will also have the chance to take away various leaflets packed full of useful information.

Consumer Council Chief Executive

7th May 2015

04 May 2015

Translink must improve bus services as customer satisfaction falls

30th April 2015

27 April 2015

We’re 30!

23rd April 2015

Consultation Response: Ofcom’s Stakeholder views on Postal Complaint Handling and Redress

Fuel archive

20 April 2015

Factsheet on the closure of S&R Electrical Ltd

16th April 2015

13 April 2015

Belmore Court and Motel saves bucket loads by becoming a Water Champion!

9 April 2015

Consultation Response: Proposed licence modification to implement the Energy Efficiency Directive

06 April 2015

2nd April 2015

Consultation Response:Utility Regulator’s REMM Framework

30 March 2015

Consumer Council statement on NI Water Tariff Increase

26th March 2015

23 March 2015

Consumer Council response to CAA Announcement

19th March 2015

16 March 2015

Make your voice heard on Translink Ulsterbus service reductions

Consumer Council welcomes NIAC Report but NI Banks need to do more for their customers

World Consumer Rights Day takes a look at food!

Response to findings of BIS Select Committee’s report into postal services sector & USO

12th March 2015

Post Office services restored to Castlecaulfield consumers

Balmoral Show 2015

  • Date: 15th May 2015
  • Venue: Balmoral Park, Maze Long Kesh, Lisburn
  • Invite Only: No

The Consumer Council will be at the Balmoral Show from Wednesday 13th to Friday 15th May 2015. Our staff will be available to members of the public who have queries on water and energy issues. You will also have the chance to take away various leaflets packed full of useful information for agricultural businesses and general consumers. Our stand will be part of the Sustainable Village. 'Snap and Win' Competition Enter our competition to win either a 500 litre fill of home heating oil or a tablet. Runner up prizes also up for grabs. How to enter: Talk a selfie and upload the pic to our Facebook Wall or hashtag #CCNISelfie on Twitter or fill in an entry form. Terms and conditions apply. Only one entry per person. Closing date is Friday 15 May 2015. Winner announced before 29 May 2015. Entrants must be 18 years old. No cash equivalent. Judges decision is final and no correspondence will be taken into account.

Information Event for Older People - Ulster Museum

  • Date: 5th May 2015
  • Venue: The Ulster Museum, Botanic Gardens, Belfast, County Antrim BT9 5AB
  • Invite Only: No

The Consumer Council will be present at an 'Information Event for Older People' at The Ulster Museum on Tuesday 5th May 2015 from 10.30am until 2pm. Consumer Council staff will be present to speak to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers.

Information Event for Older People - Shankill Leisure Centre

  • Date: 23rd April 2015
  • Venue: Shankill Leisure Centre, 100 Shankill Road, Belfast, County Antrim BT13 2BD
  • Invite Only: No

The Consumer Council will be present at an 'Information Event for Older People' at Shankill Leisure Centre on Thursday 23rd April 2015 from 10.30am until 2pm. Consumer Council staff will be present to speak to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers.

9 March 2015

Social Market Research Report - Energy & Money Affairs Research

Consumer Council responds to Firmus Energy Tariff Review

5 March 2015

2 March 2015

SSE Airtricity gas and electricity customers benefit

Consultation Response to Ofcom’s Annual Plan 2015-2016

26th February 2015

Consultation Response to Royal Mail Access Pricing Review

Consumer Council and NICVA welcome CMA final report on payday lending market investigation

19th February 2015

16 February 2015

Consultation Response Overseas Letter Post Scheme

12th February 2015

Reforming Consumer Complaints Handling (CAA) Consultation Response

Consumer Council welcomes Power NI Tariff Reduction

Consumer Council Response to Budget Energy Ltd Tariff Reduction

9 February 2015

Consumer Council Airports Commission Consultation

5th February 2015

2 February 2015

Council Minutes - 22 October 2014

Council Minutes - 10 December 2014