Consumer Council welcomes installation of post box in Dromore

Bill Pay E-Saver Loyalty

Young at Heart Retirement Living Exhibition : 20th Anniversary Event

  • Date: 24th May 2017
  • Venue: Armagh City Hotel, Friary Road, Armagh
  • Invite Only: No

The Consumer Council will be attending the Young at Heart Retirement Living Exhibition on the 29th March 2017 and staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. The workshop is aimed at anyone who is retired in Northern Ireland and includes exhibitors relevant to their life style.

Local Consumer ‘Flying High’ After Receiving €250 Compensation

Banking on Change Report

Don’t bag yourself a surprise shopping online this Christmas

Consumers Advised To Plan Around Post Office Industrial Action

24 November 2016

‘Spot and Stop Scams’ Conference

Spot & Stop Scams

  • Date: 25th November 2016
  • Venue: City Hotel, Derry/Londonderry
  • Invite Only: No

The Consumer Council invites you to a Spot & Stop Scams event, hosted by Mark. H. Durkan MLA on Friday 25 November. 10am - 12pm.

Speakers from the local Crime Prevention team, Derry City & Strabane District, PSNI, Northern Ireland Trading Standards Service and Information Commissioner’s Office will be giving advice and practical tips for businesses and consumers on how to protect yourself and report different types of cyber fraud, telephone/postal scams.

It’s free of charge to attend.

RSVP by Wednesday 23 November to: Simon Cunningham, Consumer Council on telephone: 028 9025 1545  email: Simon.Cunningham@consumercouncil.org.uk

17 November 2016

Consider checking your oil tank advises Consumer Council

A budget isn’t just for Christmas

10 November 2016

3 November 2016

Consumers Advised To Plan Around Post Office Industrial Action

27 October 2016

Choice Housing Energy Week

  • Date: 1st November 2016
  • Venue: Larne, Bangor, Warrenpoint, Lisburn, West Belfast, East Belfast, Londonderry, Strabane & Enniskillen
  • Invite Only: No

It’s Energy Week 2016 and to support this event Choice are holding roadshows all this week to promote energy efficiency and switching of energy suppliers, and to encourage our customers to “make the call” and have a benefits entitlement check carried out.

There will also be updates on our website every day this week along with tips and advice on our Facebook @ChoiceHousing and Twitter @Choice_Housing

Special assistance service improvements for ferry passengers at Larne

Consumer Council welcomes Post Office Ltd decision not to relocate Donaghadee Post Office

20 October 2016

Annual Equality Report 2013-14

Annual Equality Report 2011-12

Annual Equality Report 2012-13

Annual Equality Report 2014-15

All Party Group on Motor Insurance Report

13 October 2016

New Supplier Code of Practice on Bills and Statements

6 October 2016

Healthy Ageing Network Health Fair

  • Date: 16th November 2016
  • Venue: Newbuildings Community Centre, Derry
  • Invite Only: No

This year’s Fair will be held on Wednesday 16th November from 11.00am to 3.30pm at Newbuildings Community Centre, 4 Duncastle Road, Newbuildings, Derry.  Already a number of organisations have signed up:

  • Consumer Council Northern Ireland
  • HURT
  • WRDA
  • Ascert - Western Drug & Alcohol Team
  • Lloyds Pharmacy
  • NI Housing Executive
  • Derry City & Strabane District Council – Community Safety Wardens
  • Libraries NI
  • Easilink
  • Pink Ladies
  • Alzheimers UK
  • Age NI
  • Parkinsons UK

Provided at the fair will be a range of complementary therapies, basic health checks and craft/hobby taster sessions as well as a café area for refreshments. Transport to and from the event can be provided.

For any enquiries contact: 028 7133 7149

Economy Minister awards NI’s first ‘Guided Consumer’ badges

Council Minutes - August 2016

29 September 2016

Consumer Council Welcomes Improvements in Customer Ratings for Value for Money

Top Tips For Protecting Your Parcel Deliveries

22 September 2016

Practising What We Preach!

Consumer Council advises consumers to be gas safe

Consider leaving the car at home during European Mobility Week advises Consumer Council

Young at Heart Retirement Living Exhibition : 20th Anniversary Event

  • Date: 29th March 2017
  • Venue: Clayton Hotel, Ormeau Avenue, Belfast.
  • Invite Only: No

The Consumer Council will be attending the Young at Heart Retirement Living Exhibition on the 29th March 2017 and staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. The workshop is aimed at anyone who is retired in Northern Ireland and includes exhibitors relevant to their life style.

15th September 2016

Home Heating Oil

Consumers Advised To Plan Around Post Office Industrial Action

CAFRE Health Fair

  • Date: 28th September 2016
  • Venue: Greenmount Campus, Antrim
  • Invite Only: No

We will be at CAFRE Health Fair providing students with useful information about their rights. We will also have our Student Money Survival Guide which helps students make their cash last until the end of term. The Fair will run from 1:30 pm till 4:00pm.

South West College Freshers Fayre

  • Date: 26th September 2016
  • Venue: Dungannon Campus
  • Invite Only: No

We will be at South West College Freshers' Fayre providing students with useful information about their rights. We will also have our Student Money Survival Guide which helps students make their cash last until the end of term. The Fayre will run from 10:00 am till 2:00pm.

Help Consumer Council to stamp out online parcel problems

Parcel Delivery Rights

Belfast PCSP’s Christmas Crime Prevention and Safety Event

  • Date: 1st December 2016
  • Venue: City Hall
  • Invite Only: No

This annual event is designed to provide consumers with free practical advice, information and support on a range of crime prevention and safety issues, particularly related to the Christmas season. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers such as online shopping safety tips.

8th Sept 2016

Consumer Council welcomes Public Transport Ticketing Investment

Annual Equality Report 2015-16

1 Sept 2016

Annual Report and Accounts 2015–2016

Consumer Rights Act 2015

Need home heating oil?

Flying this autumn?

Save on your energy bill

Got a Complaint?

25 Aug 2016

Council Minutes - 21st June 2016

Shop Around

Shop Around quiz - August 2016

Sure Start Parents Week

  • Date: 26th October 2016
  • Venue: Shankhill Leisure Centre
  • Invite Only: No

The Consumer Council will be attending the Shankill Sure Start’s Parent’s Week event on Wednesday 26 October 2016 from 9am – 1pm.

Consumer Council staff will be available to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for parents and consumers.

Price Control for Northern Ireland’s Gas Transmission Networks

18 Aug 2016

You Can’t Cod Maud - MEAAP

  • Date: 19th October 2016
  • Venue: Whitehead Presbyterian Church Hall, Carrickfergus
  • Invite Only: No

Registration from 1:30pm. Finishing with afternoon tea at 3:00pm. £3 per person - booking essential. To book contact MEAAP 028 2565 8604

Presented by Beam Creative Network - this play will highlight the different way fraudsters may try to scam us. The event will provide plenty of information about how to protect yourself from scams. The Consumer Council will also be on hand to help save you money on your home heating costs, so bring along a recent electricity or gas bill. If you have had any suspicious scam post or emails, bring these too.

 

You Can’t Cod Maud - MEAAP

  • Date: 19th October 2016
  • Venue: Linn Road Community Centre, Larne
  • Invite Only: No

Registration from 10:30am. Finishing with a light lunch at 12:00pm. £3 per person - booking essential. To book contact MEAAP on 028 2565 8604

Presented by Beam Creative Network - this play will highlight the different way fraudsters may try to scam us. The event will provide plenty of information about how to protect yourself from scams. The Consumer Council will also be on hand to help save you money on your home heating costs, so bring along a recent electricity or gas bill. If you have had any suspicious scam post or emails, bring these too.

 

You Can’t Cod Maud - MEAAP

  • Date: 6th October 2016
  • Venue: Victory Praise Community Church, Pennybridge, Ballymena
  • Invite Only: No

Registration from 2:00pm finishing with afternoon tea at 3:30pm. £3 per person - booking essential. To book contact MEAAP on 028 2565 8604

Presented by Beam Creative Network - this play will highlight the different way fraudsters may try to scam us. The event will provide plenty of information about how to protect yourself from scams. The Consumer Council will also be on hand to help save you money on your home heating costs, so bring along a recent electricity or gas bill. If you have had any suspicious scam post or emails, bring these too.

 

Response to Draft Programme for Government Framework

11 Aug 2016

Consumer Council Welcomes CMA Banking Remedies To Encourage Switching

I encountered a flight delay of over three hours when returning from London

I received an electricity bill for almost £1,000

4 August 2016

Helping to make the journey hassle free

Ofcom’s review of the Regulation of Royal Mail

Facts and Fun day at Dobbin Street Community Centre

  • Date: 12th August 2016
  • Venue: Dobbin Street Community Centre - Armagh
  • Invite Only: No

Information provided by: Employers for Childcare, Library, Parenting NI, Consumer Council, Sure Start & lots more!

Free Children’s activities– Balloon modelling, dance workshop and face painting etc!

Everyone is welcome to come along and free refreshments available!

Be Prepared Event for Older People

  • Date: 4th October 2016
  • Venue: Belfast City Hall
  • Invite Only: No

After the very successful Be Prepared information event for older people on the 4th May it will be running again on Tuesday 4th October in Belfast City Hall.

The Consumer Council will be present at an 'Information Event for Older People' at Belfast City Hall on Tuesday 4th October 2016 from 10.30am until 12.30pm. Consumer Council staff will be present to speak to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers.

Post Implementation Review of the Postal Services Act 2011

Check before you book a flight advises Consumer Council

28 July 2016

Consumer Council Consultation Response - Royal Mail postal schemes

21 July 2016

Consumer Council statement on Bank of Ireland bank closures

Consultation Response CAA Special Assistance for people with hidden disabilities

14/07/16

Make your ‘SUMMER GETAWAY’ as smooth as possible

Council Minutes - 3rd May 2016

7 July 2016

30/6/16

Scams - Know the signs to stop the crime

Consumers Help Shape Future Spending on NI Electricity Network

Empowering Consumers

Moira Friendship Group Annual Open Day

  • Date: 6th September 2016
  • Venue: St John's Parish Centre, Main Street, Moira BT67 0LQ
  • Invite Only: No

The Consumer Council will be attending the 'Moira Friendship Group Annual Open Day' at St John's Parish Centre on Tuesday 6 September from 10am - 2.30pm. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Scams - Know the signs.. stop the crime leaflet

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

23 June 2016

Consumer Council Launches Independent Interactive Energy Price Comparison Tool

Upper Springfield Whiterock Community Health and Family Fun Day

  • Date: 8th August 2016
  • Venue: Whiterock Community Centre, Whiterock Close, Belfast BT12 7RJ
  • Invite Only: No

The Consumer Council will be attending the 'Upper Springfield Whiterock Community Health and Family Fun Day' on Monday 8 August from 1pm. Venue still to be confirmed. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Access to Ferry Travel Word Document 2016