Equifax – Consumer Information

New drop-in service for Northern Ireland consumers

Christmas Crime Prevention and Safety Event

  • Date: 1st December 2017
  • Venue: Great Hall, Belfast City Hall
  • Invite Only: No

The Consumer Council will be attending the Christmas Crime Prevention and Safety Event on Friday 1 December 2017 from 10am – 1pm. Staff will be available to members of the public who have any queries on consumer issues.

Shankill Sure Start’s Parent’s Week Event

  • Date: 25th October 2017
  • Venue: Shankill Leisure Centre
  • Invite Only: No

The Consumer Council will be attending the Shankill Sure Start’s Parent’s Week event on Wednesday 25 October 2017 from 9am – 1pm. Staff will be available to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy, transport or post and take away various leaflets packed full of useful information for consumers.

Response to ORR Guidance on The Railways Infrastructure Regulations

The Consumer Council provides advice for Ryanair passengers affected by cancelled flights

Ryanair Cancelled Flights

14th September 2017

Got a complaint about the Post Office - can we help?

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Can I get compensation? Use our compensation calculator

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Consumer Parliament Report

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Girl Guides receive their ‘Guided Consumer’ badge

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7th September 2017

Pound not ‘a round’ for much longer

Health Care Products Price Comparison

Consumer Clinic

  • Date: 12th December 2017
  • Venue: Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN
  • Invite Only: No

Consumer Clinic

  • Date: 28th November 2017
  • Venue: Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN
  • Invite Only: No

Consumer Clinic

  • Date: 31st October 2017
  • Venue: Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN
  • Invite Only: No

Consumer Clinic

  • Date: 26th September 2017
  • Venue: Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN
  • Invite Only: No

The Consumer Council is inviting consumers and businesses to come along to our new drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

The Consumer Clinic will take place on Tuesday 26 September from 10am to 4pm in the Consumer Council’s Belfast city centre premises, Floor 3, Seatem House, 28-32 Alfred Street. Tea/coffee will be provided. 

Take the opportunity to come and see us about any consumer issue that is bothering you, or that you would like more information about. 

Perhaps we can help you shop around for a cheaper energy deal, for example.  If that’s the case, just bring your latest electricity or gas bill and we’ll run a check for you. 

To make an appointment for the Consumer Clinic, please call 0800 121 6022 or email contact@consumercouncil.org.uk. A drop-in service is also available. 

South Belfast Lifestyle Forum

  • Date: 12th September 2017
  • Venue: Donegall Pass Community Centre
  • Invite Only: No

The Consumer Council will be attending South Belfast Lifestyle Forum's annual open day on the 12th September 2017 (10am - 12pm). Our staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy, postal services or transport and take away various leaflets packed full of useful information for consumers. 

Community Café, Bangor

  • Date: 5th September 2017
  • Venue: Community Café, Flagship Centre, Bangor
  • Invite Only: No

Are you:

  • Getting the best value for money from your energy bills?
  • Aware of your consumer rights?
  • Entitled to compensation for travel delays/cancellations?

The Consumer Council will be giving free advice on Tuesday 5 September, 11am to 1pm at the Community Café, Flagship Centre, Bangor. Bring along your energy bills for a free evaluation and tips on getting the best rates. 

31 August 2017

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24 August

17 August 2017

Unwelcome but justified rise in domestic tariff for Power NI customer

10 August 2017

03 August 2017

Oil Price Archive

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Save on your water and energy bills at Ballymena Livestock Market

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Asda, Ards Shopping Centre

  • Date: 21st August 2017
  • Venue: Asda, Ards Shopping Centre
  • Invite Only: No

The Consumer Council will be at Asda, Ards Shopping Centre on Monday 21 August to answer any questions from members of the public in relation to consumer issues. Visit our information stand for advice in relation to energy, transport, water or postal issues and take away some of our consumer information leaflets. Staff will be also on hand to answer any consumer queries.

Ballymena Livestock Market

  • Date: 18th August 2017
  • Venue: Woodside Road, Ballymena
  • Invite Only: No

The Consumer Council will be attending Ballymena Livestock Market on Friday 18 August 2017. Staff will be available to attendees to give free bill analysis to help reduce the cost of their energy bills, and ensure their water bills are accurate and include the correct domestic allowance. Visit our information stand for advice or to pick up some of our guides to include; ‘Every Drop Counts’ and ‘Switch On – Electricity & Gas’.

Upper Springfield Whiterock Community Health & Family Fun Day

  • Date: 8th August 2017
  • Invite Only: No

The Consumer Council will be attending the Upper Springfield Whiterock Community Health & Family Fun Day on Tuesday 8 August 2017. Visit our information stand for advice in relation to energy, transport, water or postal issues and take away some of our consumer information leaflets. Staff will be also on hand to answer any consumer queries.

27th July 2017

‘Shrinkflation’ report: Consumers should shop around for better deals

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20 July 2017

The ban on credit and debit card surcharges is excellent news for consumers says Consumer Council

14 July 2017

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Consumer Council Press Statement on Aer Lingus

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Dalriada Festival

  • Date: 16th July 2017
  • Venue: Glenarm Castle, Glenarm, Ballymena, BT44 0BQ
  • Invite Only: No

The Consumer Council will be attending the Dalriada Festival on the 16 July 2017 where staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. Visit www.dalriadafestival.co.uk for more information on the event.

6th July 2017

Limavady Agricultural Show

  • Date: 15th July 2017
  • Venue: Aghanloo, Limavady, BT49 0HY
  • Invite Only: No

The Consumer Council will be attending the Limavady Agriculture Show on the 15th July 2017 and staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. Visit www.limavadyshow.co.uk for more information on the event.
 

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29th June 2017

Consumer Council welcomes CMA Final Determination on Firmus Energy Appeal

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Council Minutes - May 2017

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22nd June 2017

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Economy 7 Price Comparison Table June 2017

Gas Price Comparison Table June 2017

Electricity Price Comparison Table August 2017

Two-thirds of online shoppers experience parcel delivery issues

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15 June 2017

Bank Branch Closures

Donaghadee Probus Group top up their consumer rights knowledge

8th June 2017

The Consumer Council is encouraging everyone to get on-board with Translink’s ‘Bus and Train Week

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1 June 2017

A High-Level Review of UR’s RP6 Draft Determination

Response to the UR Northern Ireland Electricity Networks Ltd Transmission and Distribution (RP6)

My flight from Leeds to Belfast was cancelled and I was having trouble claiming compensation

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