Ulitity Regulator - Find out how to switch

Santa savings on online delivery of toy orders

Review of Firmus Energy (Supply) Ltd Price Control Scope

Border Post - A report on cross border mail delivery

Do you sell online? Are you getting the best deal on delivery charges?

Telephone Lines - Our freephone is currently experiencing issues - call 028 9025 1600

New cheque clearing system

The Consumer Council responds to Ulster Bank branch closures

Borrowing Money support leaflet

Manage your money and make savings for Christmas

‘Be prepared’…to be a better consumer

Consumers urged to take power of controlling their energy bills

PPI Factsheet

9 November 2017

Save the Date:Consumer Parliament

  • Date: 23rd March 2018
  • Venue: The Guildhall, Derry/Londonderry
  • Invite Only: No

Following on the hugely successful inaugural Consumer Parliament in Belfast earlier this year, The Consumer Council is now pleased to announce we are organising a similar event in Derry/Londonderry on 23 March 2018.

The Parliament will provide consumers with the opportunity to raise the issues most important to them, learn about their consumer rights and, most importantly, how to save money and reduce their household bills.

- The event will take place in the Guildhall, Derry/Londonderry from 9.00am – 4.30pm. 
- The Parliament will allow attendees to have their say and vote on matters relating to energy, public transport, water services, postal services as well as general consumer issues. 

We will also have opportunities for stakeholders to take an active part in the Parliament and engage with regional organisations, groups and individual consumers. Further updates on these opportunities will be released shortly. 

If you wish to learn more please email thomas.mccaffery@consumercouncil.org.uk
 

Consumers should drive a hard bargain for car insurance

2 November 2017

Enquiries and Complaints Report 2016-17

Electricity Price Comparison Table November 2017

Keypad Standard 24hr Budget Bonus

Bill Pay Budget Bonus

Council Minutes - September 2017

Consumers urged to put energy into checking their electricity deal

26 October 2017

Energy Saving Week roadshow

  • Date: 3rd November 2017
  • Venue: Erneside shopping centre, Enniskillen
  • Invite Only: No

The Consumer Council is inviting consumers to come along to the Energy Saving Trust’s - 'Energy Saving Week roadshow' at Erneside shopping centre , Enniskillen on 3rd November from 10am to 5pm to discuss how to get the best deal on your energy bills.

We can help you shop around for a cheaper energy deal, all you need to do is bring your latest electricity or gas bill and we’ll run a check for you. 

If you don’t get a chance to attend our stand you can always call us on 0800 121 6022, email contact@consumercouncil.org.uk or visit our website www.consumercouncil.org.uk 

Energy Saving Week roadshow

  • Date: 2nd November 2017
  • Venue: Asda in Omagh
  • Invite Only: No

The Consumer Council is inviting consumers to come along to the Energy Saving Trust’s - 'Energy Saving Week roadshow' at Asda in Omagh on the 2nd November from 2pm to 5pm to discuss how to get the best deal on your energy bills.

We can help you shop around for a cheaper energy deal, all you need to do is bring your latest electricity or gas bill and we’ll run a check for you. 

If you don’t get a chance to attend our stand you can always call us on 0800 121 6022, email contact@consumercouncil.org.uk or visit our website www.consumercouncil.org.uk 

Energy Saving Week roadshow

  • Date: 2nd November 2017
  • Venue: Foyleside Shopping Centre, Derry/Londonderry
  • Invite Only: No

The Consumer Council is inviting consumers to come along to the Energy Saving Trust’s - 'Energy Saving Week roadshow' at the the Foyleside Shopping Centre, Derry/Londonderry on 2nd November from 10am to 1pm to discuss how to get the best deal on your energy bills.

We can help you shop around for a cheaper energy deal, all you need to do is bring your latest electricity or gas bill and we’ll run a check for you. 

If you don’t get a chance to attend our stand you can always call us on 0800 121 6022, email contact@consumercouncil.org.uk or visit our website www.consumercouncil.org.uk 

Energy Saving Week roadshow

  • Date: 1st November 2017
  • Venue: High Street Mall, Portadown
  • Invite Only: No

The Consumer Council is inviting consumers to come along to the Energy Saving Trust’s - 'Energy Saving Week roadshow' at the Rushmere Shopping Centre, Craigavon on 1st November from 2pm to 5pm to discuss how to get the best deal on your energy bills.

We can help you shop around for a cheaper energy deal, all you need to do is bring your latest electricity or gas bill and we’ll run a check for you. 

If you don’t get a chance to attend our stand you can always call us on 0800 121 6022, email contact@consumercouncil.org.uk or visit our website www.consumercouncil.org.uk 

Energy Saving Week roadshow

  • Date: 1st November 2017
  • Venue: Quays Shopping Centre, Newry
  • Invite Only: No

The Consumer Council is inviting consumers to come along to the Energy Saving Trust’s - 'Energy Saving Week roadshow' at the Quays Shopping Centre, Newry on 1st November from 10am to 1pm to discuss how to get the best deal on your energy bills.

We can help you shop around for a cheaper energy deal, all you need to do is bring your latest electricity or gas bill and we’ll run a check for you. 

If you don’t get a chance to attend our stand you can always call us on 0800 121 6022, email contact@consumercouncil.org.uk or visit our website www.consumercouncil.org.uk

Energy Saving Week roadshow

  • Date: 31st October 2017
  • Venue: Fairhill Shopping Centre, Ballymena
  • Invite Only: No

The Consumer Council is inviting consumers to come along to the Energy Saving Trust’s - 'Energy Saving Week roadshow' at the Fairhill Shopping Centre, Ballymena on 31th October from 2pm to 5pm to discuss how to get the best deal on your energy bills.

We can help you shop around for a cheaper energy deal, all you need to do is bring your latest electricity or gas bill and we’ll run a check for you. 

If you don’t get a chance to attend our stand you can always call us on 0800 121 6022, email contact@consumercouncil.org.uk or visit our website www.consumercouncil.org.uk 

Energy Saving Week roadshow

  • Date: 31st October 2017
  • Venue: Bloomfield Shopping Centre, Bangor
  • Invite Only: No

The Consumer Council is inviting consumers to come along to the Energy Saving Trust’s - 'Energy Saving Week roadshow' at at Bloomfield shopping Centre, Bangor on 31st October from 10am to 1pm to discuss how to get the best deal on your energy bills

We can help you shop around for a cheaper energy deal, all you need to do is bring your latest electricity or gas bill and we’ll run a check for you.

If you don’t get a chance to attend our stand you can always call us on 0800 121 6022, email contact@consumercouncil.org.uk or visit our website www.consumercouncil.org.uk

Energy Saving Week roadshow

  • Date: 30th October 2017
  • Venue: Forestside Shopping Centre, Belfast
  • Invite Only: No

The Consumer Council is inviting consumers to come along to the Energy Saving Trust’s - 'Energy Saving Week roadshow' at Forestside Shopping Centre, Belfast on 30th October from 2pm to 5pm to discuss how to get the best deal on your energy bills

We can help you shop around for a cheaper energy deal, all you need to do is bring your latest electricity or gas bill and we’ll run a check for you.

If you don’t get a chance to attend our stand you can always call us on 0800 121 6022, email contact@consumercouncil.org.uk or visit our website www.consumercouncil.org.uk

Energy Saving Week roadshow

  • Date: 30th October 2017
  • Venue: Kennedy Centre, Belfast
  • Invite Only: No

The Consumer Council is inviting consumers to come along to the Energy Saving Trust’s - 'Energy Saving Week roadshow' at the Kennedy Centre Belfast on 30th October from 10am to 1pm to discuss how to get the best deal on your energy bills.

We can help you shop around for a cheaper energy deal, all you need to do is bring your latest electricity or gas bill and we’ll run a check for you. 

If you don’t get a chance to attend our stand you can always call us on 0800 121 6022, email contact@consumercouncil.org.uk or visit our website www.consumercouncil.org.uk 

The Consumer Council achieves Customer Service Excellence Standard

Opinion Piece: Richard Williams, Head of Energy at The Consumer Council

19 October 2017

The Consumer Council welcomes Belfast Rapid Transit

Taxi Services in Northern Ireland Report

Storm Ophelia: Useful Information

Response to the Department for Transport Call for Evidence on the The Future of UK Aviation

12th October 2017

Student Guide

The Consumer Council Press Statement Update on Ryanair’s Flight Cancellations

70% of Northern Ireland households not ‘switched on’ to switching

5 October 2017

Save on your energy bill

Small Business Electricity Survey

Flying this autumn?

Need home heating oil?

Cross Border Shopping Survey

Economy 7 Price Comparison Table Oct 2017

Eóin McShane

Thomas McCaffery

Consumer Council response to the Utility Regulator’s Care Register Review consultation

Consumer Council Business Electricity Survey

Monarch Airlines Administration Factsheet

Electricity Pay As You Go - 14.85p

1 Year Home Electricity 6%

1 Year Home Electricity 10%

1 Year Home Electricity 16%

1 Year Home Electricity 20%

28th September 2017

Council Minutes - August 2017

The Consumer Council advice for Ryanair passengers affected by Belfast to Gatwick cancellations

Young at Heart Retirement Living Exhibition

  • Date: 11th October 2017
  • Venue: The Enniskillen Hotel, Enniskillen
  • Invite Only: No

The Consumer Council will be attending the Young at Heart Retirement Living Exhibition in The Enniskillen Hotel on Wednesday 11 October 2017. Staff will be available to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy, transport or post and take away various leaflets packed full of useful information for consumers.

OFCOM consultation Recovering postal regulation and consumer advocacy fees response

Consumer Council welcomes latest Translink performance results

Unfair Private Parking Charges Factsheet

21st September 2017

Equifax – Consumer Information

New drop-in service for Northern Ireland consumers

Christmas Crime Prevention and Safety Event

  • Date: 1st December 2017
  • Venue: Great Hall, Belfast City Hall
  • Invite Only: No

The Consumer Council will be attending the Christmas Crime Prevention and Safety Event on Friday 1 December 2017 from 10am – 1pm. Staff will be available to members of the public who have any queries on consumer issues.

Response to ORR Guidance on The Railways Infrastructure Regulations

The Consumer Council provides advice for Ryanair passengers affected by cancelled flights

14th September 2017

Consumer Parliament Report

Bank on the Post Office to manage your money

Girl Guides receive their ‘Guided Consumer’ badge

Knowing your travel rights can be rewarding

7th September 2017

Pound not ‘a round’ for much longer

Health Care Products Price Comparison

Consumer Clinic

  • Date: 12th December 2017
  • Venue: Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN
  • Invite Only: No

The Consumer Council is inviting consumers and businesses to come along to our new drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

The next Consumer Clinic will take place on Tuesday 12 December from 10am to 4pm in the Consumer Council’s Belfast city centre premises, Floor 3, Seatem House, 28-32 Alfred Street. Tea/coffee will be provided. 

Take the opportunity to come and see us about any consumer issue that is bothering you, or that you would like more information about. 

Perhaps we can help you shop around for a cheaper energy deal, for example.  If that’s the case, just bring your latest electricity or gas bill and we’ll run a check for you. 

To make an appointment for the Consumer Clinic, please call 0800 121 6022 or email contact@consumercouncil.org.uk. A drop-in service is also available. 

Consumer Clinic

  • Date: 28th November 2017
  • Venue: Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN
  • Invite Only: No

The Consumer Council is inviting consumers and businesses to come along to our new drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

The next Consumer Clinic will take place on Tuesday 28 November from 10am to 4pm in the Consumer Council’s Belfast city centre premises, Floor 3, Seatem House, 28-32 Alfred Street. Tea/coffee will be provided. 

Take the opportunity to come and see us about any consumer issue that is bothering you, or that you would like more information about. 

Perhaps we can help you shop around for a cheaper energy deal, for example.  If that’s the case, just bring your latest electricity or gas bill and we’ll run a check for you. 

To make an appointment for the Consumer Clinic, please call 0800 121 6022 or email contact@consumercouncil.org.uk. A drop-in service is also available. 

Consumer Clinic

  • Date: 31st October 2017
  • Venue: Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN
  • Invite Only: No

The Consumer Council is inviting consumers and businesses to come along to our new drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

The next Consumer Clinic will take place on Tuesday 31 October from 10am to 4pm in the Consumer Council’s Belfast city centre premises, Floor 3, Seatem House, 28-32 Alfred Street. Tea/coffee will be provided. 

Take the opportunity to come and see us about any consumer issue that is bothering you, or that you would like more information about. 

Perhaps we can help you shop around for a cheaper energy deal, for example.  If that’s the case, just bring your latest electricity or gas bill and we’ll run a check for you. 

To make an appointment for the Consumer Clinic, please call 0800 121 6022 or email contact@consumercouncil.org.uk. A drop-in service is also available. 

Consumer Clinic

  • Date: 26th September 2017
  • Venue: Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN
  • Invite Only: No

The Consumer Council is inviting consumers and businesses to come along to our new drop-in Consumer Clinic with questions or complaints relating to any consumer issues. 

The Consumer Clinic will take place on Tuesday 26 September from 10am to 4pm in the Consumer Council’s Belfast city centre premises, Floor 3, Seatem House, 28-32 Alfred Street. Tea/coffee will be provided. 

Take the opportunity to come and see us about any consumer issue that is bothering you, or that you would like more information about. 

Perhaps we can help you shop around for a cheaper energy deal, for example.  If that’s the case, just bring your latest electricity or gas bill and we’ll run a check for you. 

To make an appointment for the Consumer Clinic, please call 0800 121 6022 or email contact@consumercouncil.org.uk. A drop-in service is also available. 

South Belfast Lifestyle Forum

  • Date: 12th September 2017
  • Venue: Donegall Pass Community Centre
  • Invite Only: No

The Consumer Council will be attending South Belfast Lifestyle Forum's annual open day on the 12th September 2017 (10am - 12pm). Our staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy, postal services or transport and take away various leaflets packed full of useful information for consumers. 

Community Café, Bangor

  • Date: 5th September 2017
  • Venue: Community Café, Flagship Centre, Bangor
  • Invite Only: No

Are you:

  • Getting the best value for money from your energy bills?
  • Aware of your consumer rights?
  • Entitled to compensation for travel delays/cancellations?

The Consumer Council will be giving free advice on Tuesday 5 September, 11am to 1pm at the Community Café, Flagship Centre, Bangor. Bring along your energy bills for a free evaluation and tips on getting the best rates. 

31 August 2017

Consumers can still make savings following SSE Airtricity tariff increase

24 August

17 August 2017

Unwelcome but justified rise in domestic tariff for Power NI customer

10 August 2017

03 August 2017

Oil Price Archive

Joint UK Consumer Advocacy Bodies Royal Mail Scheme for Franking Letters and Parcels

Save on your water and energy bills at Ballymena Livestock Market

Airline menus - ‘sky high’ or ‘down to earth’?

Asda, Ards Shopping Centre

  • Date: 21st August 2017
  • Venue: Asda, Ards Shopping Centre
  • Invite Only: No

The Consumer Council will be at Asda, Ards Shopping Centre on Monday 21 August to answer any questions from members of the public in relation to consumer issues. Visit our information stand for advice in relation to energy, transport, water or postal issues and take away some of our consumer information leaflets. Staff will be also on hand to answer any consumer queries.