Consumers Help Shape Future Spending on NI Electricity Network

Empowering Consumers

Moira Friendship Group Annual Open Day

  • Date: 6th September 2016
  • Venue: St John's Parish Centre, Main Street, Moira BT67 0LQ
  • Invite Only: No

The Consumer Council will be attending the 'Moira Friendship Group Annual Open Day' at St John's Parish Centre on Tuesday 6 September from 10am - 2.30pm. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Scams Leaflet

Consumer Council Response to BIS Consultation on Improving Consumer Landscape & Switching

Home Heating Oil

Consumer Council Launches Independent Interactive Energy Price Comparison Tool

Upper Springfield Whiterock Community Health and Family Fun Day

  • Date: 8th August 2016
  • Invite Only: No

The Consumer Council will be attending the 'Upper Springfield Whiterock Community Health and Family Fun Day' on Monday 8 August. Venue and times still to be confirmed. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Access to Ferry Travel Word Document 2016

Access to Air Travel Word Document 2016

Consumer Council helps ease the burden of ‘Summer Getaway’ disruption

16th June 2016

Memorandum of Understanding - Consumer Council and DETI - Feb 2016

Memorandum of Understanding - Consumer Council and DRD - Feb 2016

Know your ‘Summer Getaway’ Passenger Rights

I did not receive the appropriate special assistance from the airline, which I had requested

I booked two return flights in error and was having difficulty getting a refund from the airline

Annalong Rovers Are on the Ball Scoring £6k for Cancelled Flight

9th June 2016

Forthspring Inter-Community Group Life Event

  • Date: 5th July 2016
  • Venue: Forthspring Inter Community Group, 373 Springfield Road, Belfast
  • Invite Only: No

The Consumer Council will be attending the 'Life Event' at Forthspring Inter-Community Group on Tuesday 5 July from 12pm - 3pm. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Community Health Information Morning

  • Date: 14th June 2016
  • Venue: Glen Community Centre, Carrigart Avenue, Belfast
  • Invite Only: No

The Consumer Council will be attending the 'Community Health Information Morning' at Glen Community Centre on Tuesday 14 June 2016 from 10.30am - 1.30pm. Staff will be available to answers any queries on consumer issues and can also provide advice on any complaints you may have in relation to water, energy, transport or postal issues. We will also have lots of consumer leaflets, which you can take away with you.

Young at Heart Exhibition - Enniskillen

  • Date: 19th October 2016
  • Venue: Enniskillen Hotel, Enniskillen
  • Invite Only: No

The Consumer Council will be attending the Young at Heart Retirement Living Exhibition on the 19 October 2016 and staff will be available to members of the public who have any queries on consumer issues, including switching energy supplier. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. The workshop is aimed at anyone who is retired in Northern Ireland and includes exhibitors relevant to their life style.

I was travelling with 2 young kids & missed check-in by 1 minute and then charged for another flight

I received a higher than normal bill from my electricity supplier

I am an elderly farmer and received a high water bill following a leak

We are a family of 7 who got caught up in a nine hour delay returning from holiday

Matties Meeting House becomes a ‘Water Champion’

2 June 2016

Electricity Pay As You Go - 13.81p

1 Yr Home Elec 2% 24hr

1 Yr Home Elec 5% 24hr

1 Yr Home Elec 11% 24hr

1 Yr Home Elec 14% 24hr

26/05/2016

Consumer Council Report - Sea Port & Ferry Company Special Assistance Provision

19th May 2016

Council Minutes - 15 March 2016

Consumer Council Welcomes CMA Current Account Proposals

12th May 2016

2 Yr Home Elec 4% 24hr

2 Yr Home Elec 5% 24hr

2 Yr Home Elec 9% 24hr

2 Yr Home Elec 10% 24hr

2 Yr Electricity 1% 24hr

2 Yr Electricity 2% 24hr

2 Yr Electricity 7% 24hr

2 Yr Electricity 8% 24hr

Home Saver Bundle 24 24hr

Home Saver Bundle 24 24hr

Home Saver Bundle 24 24hr

Home Saver Bundle 24 24hr

E-Bill Go Extra Budget Discount

Say Hello to Budget Extra Discount

Bring a Bill to Balmoral Show!

5/5/16

Consumer Council consultation response on DCMS New Broadband USO Consultation

Arabic - العربية

Got a Complaint - Arabic

28th April 2016

Budget Planner - Arabic

Consumer Council consultation response on the proposed closure of Shaftesbury Square Post Office

BHS in administration

21 April 2016

Disability Exhibition 2016

  • Date: 3rd June 2016
  • Venue: Eikon Exhibition Centre, Sprucefield, Lisburn
  • Invite Only: No

The Consumer Council will be attending the Disability Exhibition 2016 on 3 and 4 June 2016. The Disability Exhibition event is Northern Ireland’s largest exhibition for people with disabilities, their families, carers and healthcare professionals. The event will run from 10am – 4pm in the Eikon Exhibition Centre, Sprucefield, Lisburn. This event is FREE for visitors to attend! Consumer Council staff will be available to members of the public who have any consumer issues in relation to water, energy or transport.

Energy Price Comparison Tool

Balmoral Show 2016

  • Date: 11th May 2016
  • Venue: Balmoral Park, Maze, Lisburn
  • Invite Only: No

The Consumer Council will be at the Balmoral Show from Wednesday 11th to Friday 13th May 2016. Our staff will be available to members of the public who have queries on water and energy issues. You will also have the chance to take away various leaflets packed full of useful information for agricultural businesses and general consumers. Our stand will be part of the Sustainable Village.

Home Gas (Offline)

Home Gas (Offline)

Home Gas (Online)

Home Gas (PAYG)

Home Energy

Home Energy

Pay As You Go (PAYG)

Welcome to Budget

Electricity Pay As You Go - Average

Electricity Pay As You Go - 14.32p

Electricity Pay As You Go - 13.51p

Electricity Pay As You Go - 13.22p

Electricity Pay As You Go - 12.85p

Electricity Pay As You Go - 12.43p

1 Yr Home Elec 6% 24hr

1 Yr Home Elec 9% 24hr

1 Yr Home Elec 15% 24hr

1 Yr Home Elec 18% 24hr

1 Yr Home Elec 6% 24hr

1 Yr Home Elec 8% 24hr

1 Yr Home Elec 15% 24hr

1 Yr Home Elec 17% 24hr

1 Yr Home Elec 6% 24hr

1 Yr Home Elec 8% 24hr

1 Yr Home Elec 13% 24hr

1 Yr Home Elec 15% 24hr

2 Yr Home Elec 4% 24hr

2 Yr Home Elec 5% 24hr

2 Yr Home Elec 9% 24hr

2 Yr Home Elec 10% 24hr

2 Yr Electricity 8% 24hr

2 Yr Electricity 10% 24hr

2 Yr Electricity 18% 24hr

2 Yr Electricity 20% 24hr