Businesses! Do you know how to read your water bill?

Annual Report and Accounts 2013 - 2014

Annual Equality Report 2013-2014

Opinion Piece: Bank Branch Closures

Advice For Phones 4u Customers

Phones4u Questions and Answers Factsheet

15 September 2014

Consumer Council comment on today’s Bank Branch Closure Announcements

Student Money Survival Guide

Bank Branch Closures Factsheet for Businesses

11th September 2014

Young at Heart Retirement Living Exhibition

  • Date: 11th March 2015
  • Venue: Park Avenue Hotel, Belfast
  • Invite Only: No

We will be attending the Young at Heart Retirement Exhibition on Wednesday 11th March and will be available to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers. The workshop is aimed at anyone who is retired in Northern Ireland and includes exhibitors relevant to their life style.

Queen’s University Freshers

  • Date: 1st October 2014
  • Venue: Queen's University Belfast
  • Invite Only: No

We will be at Queen's University Belfast Freshers' Fayre providing students with useful information about their rights. We will also be launching our Student Money Survival Guide which helps students make their cash last until the end of term. The Fayres will take place on 1st and 2nd October 2014 10am-6pm.

Freshers Week: University of Ulster - Belfast

  • Date: 29th September 2014
  • Venue: University of Ulster Belfast
  • Invite Only: No

We will be at Belfast Campus Freshers' Fayre providing students with useful information about their rights. We will also be launching our Student Money Survival Guide which helps students make their cash last until the end of term. The Fayres will take place on all campuses between 9.30am and 4pm.

Freshers Week: University of Ulster - Jordanstown

  • Date: 25th September 2014
  • Venue: University of Ulster Jordanstown
  • Invite Only: No

We will be at Jordanstown Campus Freshers' Fayre providing students with useful information about their rights. We will also be launching our Student Money Survival Guide which helps students make their cash last until the end of term. The Fayres will take place on all campuses between 9.30am and 4pm.

Freshers Week: University of Ulster - Coleraine

  • Date: 24th September 2014
  • Venue: University of Ulster Coleraine
  • Invite Only: No

We will be at Coleraine Campus Freshers' Fayre providing students with useful information about their rights. We will also be launching our Student Money Survival Guide which helps students make their cash last until the end of term. The Fayres will take place on all campuses between 9.30am and 4pm.

Freshers Week: University of Ulster - Magee

  • Date: 23rd September 2014
  • Venue: University of Ulster Magee
  • Invite Only: No

We will be at Magee Campus Freshers' Fayre providing students with useful information about their rights. We will also be launching our Student Money Survival Guide which helps students make their cash last until the end of term. The Fayres will take place on all campuses between 9.30am and 4pm.

8 September 2014

Student Money Survival Guide

Consultation on Aggregated Generator Units (AGU) & Demand Side Units (DSU) Licensing Arrangements

4th September 2014

4th September 2014

We were unable to travel due to my wife’s medical condition which needed treatment

I am from a community support group and contacted Consumer Council with an issue with NI Water

Consultation: High Cost Short Term Credit Price Cap

Consumer Council & Citizens Advice Consultation Response: Small Parcel Dimension

Consumer Council Welcomes Extended Opening Hours for Belfast and Londonderry Delivery Offices

1 September 2104

Coca-Cola, IKEA and Sainsbury’s become the latest Consumer Council Water Champions

Consultation Reponse: New Water Legislation August 2014

Make sure your water use goes in one direction during World Water Week says Consumer Council!

Transport Services and the Transport Programme for People with Disabilities - 2014 Review

Integrated Transport Pilot Project: Travel Patterns & Transport Patterns in Cookstown and Dunganon

28th August 2014

50+ Seniors Safety Event

  • Date: 9th October 2014
  • Venue: Ballyclare Town Hall
  • Invite Only: No

A 50+ Seniors Safety Event organised by Newtownabbey Policing and Community Safety Partnership. The event is taking place on 8th October in Ballyclare Town Hall and Consumer Council will be present alongside PSNI, NIFRS and Good Morning Newtownabbey who will be speaking at the event. 11.30am-2pm

Need home heating oil?

On the best electricity or gas tariff?

Due a visit to the pumps?

Flying abroad this Summer?

Consumer Council Car Insurance Survey – What’s your cover story?

25 August 2014

Supermarket sweep - Consumer Council helps supermarkets get money back on their water bills!

At least 13 Reasons to Shop Around for Petrol and Diesel!

21st August 2014

Annual Report 2013-2014

18 August 2014

Danske Bank Closures – Dungiven and Maghera

Bank Branch Closures Factsheet

CCNI Consultation Response on the Airports Commission Discussion Paper

CCNI Consultation Response on the CAA’s Quality Standards

CCNI Consultation Response to ATOL Standard 6

14th August 2014

Consultation: CMA Strategic Assessment July 2014

National Fraud Initiative 2014-2015

NIAUR Consultation on the Implementation of Energy Supplier Codes of Practice

14 August 2014

Consumer Council responds to decision to relocate Armagh Post Office

Consumer Council responds to Royal Mail’s announcement of new collection arrangements and post boxes

7th August 2014

New Free ATM in Pomeroy

4 August 2014

Council Minutes 11th June 2014

31st July 2014

All wrapped up – NI Consumers to benefit from clearer information on the cost of parcel deliveries

Statement of principles for parcel deliveries

Statement of principles for parcel deliveries

Flight delayed or cancelled because of extraordinary circumstances

Sure Start Parents Week

  • Date: 22nd October 2014
  • Venue: Shankill Leisure Centre
  • Invite Only: No

The Consumer Council will be attending the Shankill Sure Start’s Parent’s Week event on Wednesday 22nd October 2014 from 9am – 1pm. Consumer Council staff will be available to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for parents and consumers.

28 July 2014

Winter Planning Event for Older People: Avoniel Leisure Centre

  • Date: 6th November 2014
  • Venue: Avoniel Leisure Centre, Avoniel Road, Belfast, BT5 4SF
  • Invite Only: No

The Consumer Council will be attending this event in Avoniel Leisure Centre on Thursday 6th November (11am-2pm) to help older people prepare for winter. The Consumer Council will be meeting with consumers and distributing resources, that will help explain how to prepare for things that can go wrong in winter, such as power cuts or flooding.

Winter Planning Event for Older People: Shaftesbury Community & Recreation Centre

  • Date: 23rd October 2014
  • Venue: Shaftesbury Community & Recreation Centre, 97 Balfour Avenue, Belfast, BT7 2EW
  • Invite Only: No

The Consumer Council will be attending this event in Shaftesbury Community & Recreation Centre on Thursday 23rd October (11am-2pm) to help older people prepare for winter. The Consumer Council will be meeting with consumers and distributing resources, that will help explain how to prepare for things that can go wrong in winter, such as power cuts or flooding.

Winter Planning Event for Older People: Andersonstown Leisure Centre

  • Date: 14th October 2014
  • Venue: Andersonstown Leisure Centre Andersonstown Road, BT11 9BY
  • Invite Only: No

The Consumer Council will be attending this event in Andersonstown Leisure Centre on Tuesday 14th October (11am-2pm) to help older people prepare for winter. The Consumer Council will be meeting with consumers and distributing resources, that will help explain how to prepare for things that can go wrong in winter, such as power cuts or flooding.

Winter Planning Event for Older People: Ballysillan Leisure Centre

  • Date: 2nd October 2014
  • Venue: Ballysillan Leisure Centre, Balysillan Road, BT14 7QP
  • Invite Only: No

The Consumer Council will be attending this event in Ballysillan Leisure Centre on Thursday 2nd October (11am-2pm) to help older people prepare for winter. The Consumer Council will be meeting with consumers and distributing resources, that will help explain how to prepare for things that can go wrong in winter, such as power cuts or flooding.

Get protected online with Consumer Council’s Guide to Shopping Safely Online

24th July 2014

Moira Friendship Group

  • Date: 2nd September 2014
  • Venue: St John's Parish Centre, Main Street, Moira, BT67 OLQ
  • Invite Only: No

The Consumer Council will be attending the Moira Friendship Group on the 2 September 2014 and staff will be available to members of the public who have any queries on consumer issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers.

New Improved Consumer Council Oil Survey to help save on fuel bills

Petrol & Diesel Prices

Consumer Council offer water bill help to farms at Clogher Valley & Fermanagh Agricultural Shows!

Consumer Council welcomes CMA focus on Personal Current Account Market

Consumer Council to offer water bill help to farms at the Antrim Agricultural Show!

17th July 2014

Consumer Council and NICVA welcome the FCA’s proposals to cap fees on payday loans

Ferry Travel

14 July 2014

Consumer Council Welcomes Proposal for Easier Comparison of Insurance Premiums

Consumer Council statement re Post Office Limited’s annual results

10th July 2014

Consumer Council Welcomes Publication of Utility Regulator’s Draft Determination on PC15

Don’t let the cost of airport car parking eat into your holiday budget!

Going on holiday? Make your pound ‘£’ travel further!

Travel Money Factsheet

Enquiries and Complaints Report 2013-14

Consumer Council Puts a Record £1/2million Back Into Consumers’ Pockets

7 July 2014

Airport Information Day

  • Date: 21st July 2014
  • Venue: Derry City Airport
  • Invite Only: No

Joining forces with Northern Ireland’s three airports, the Consumer Council will give demonstrations to summer travellers, so that they can assert those rights if anything goes wrong. We will be in Derry City Airport on Monday 21st July from 7.30am-10.30am.

Airport Information Day

  • Date: 9th July 2014
  • Venue: George Best Belfast City Airport
  • Invite Only: No

Joining forces with Northern Ireland’s three airports, the Consumer Council will give demonstrations to summer travellers, so that they can assert those rights if anything goes wrong. We will be in George Best Belfast City Airport on Wednesday 9th July 2014 from 9am-12pm.

Airport Information Day

  • Date: 8th July 2014
  • Venue: Belfast International Airport
  • Invite Only: No

Joining forces with Northern Ireland’s three airports, the Consumer Council will give demonstrations to summer travellers, so that they can assert those rights if anything goes wrong. The first information day will be held at Belfast International Airport on Tuesday 8th July 2014 from 8.30am-12.30pm.

Ferry Travel Podcast

Air Travel Podcast