Further consultation on certain matters relating to the Price Control 2015-2020 for SONI

Corporate Social Responsibility

Customer Charter

Complaints Procedure

Service Standards

Consumer Council response to the Department for Transport Draft Airports National Policy Statement

Response to the UR Review of Electricity Distribution and Transmission Connections Policy

18 May 2017

Vision and Values

11 May 2017

Food Shopping Guide

4th May 2017

Spring Online Event

  • Date: 2nd May 2017
  • Venue: Belfast City Hall
  • Invite Only: No

This annual event is designed to provide consumers with free practical advice, information and support on a range of crime prevention and safety issues. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers such as online shopping safety tips & avoiding scams.

Balmoral Show 2017

  • Date: 10th May 2017
  • Venue: Balmoral Park, Maze, Lisburn
  • Invite Only: No

The Consumer Council will be at the Balmoral Show from Wednesday 10th to Saturday 13th May 2017. Our stand will be part of the NI Food Pavilion. Our staff will be available to provide top tips for cutting the cost of your weekly food shop and participate in our food pricing game. You will also have the chance to take away various leaflets packed full of useful information.

27 April 2017

Implementation of a new supplier Code of Practice on Energy Bills and Statements

20 April 2017

20 April 2017

Consumer Council Comments on Latest Public Transport Results

13 April 2017

Contactless Payments Factsheet

Consumer Council Launches New Current Account Comparison Resource

Save on your energy bill

Need home heating oil?

Got a Complaint?

Flying this spring?

Consultation Response to the Programme for Government

Energy Theft Code of Practice

6th April 2017

Electricity Pay As You Go - 14.25p

1 Yr Home Elec 1% 24 hr

1 Yr Home Elec 2% 24 hr

1 Yr Home Elec 5% 24 Hr

1 Yr Home Elec 7% 24hr

Personal Banking Guide

The Consumer Advocacy Bodies response to Ofcom’s Review of the Regulation of Royal Mail

Changes to Power NI electricity tariffs for small businesses

Consumer Council Response to the Children and Young People’s Strategy 2017-2027 Consultation

Applications by Gas Licence Holders for the Grant of Necessary Wayleaves

Banking Drop In Information Session

  • Date: 6th April 2017
  • Venue: Belleek Stepping Stones Centre
  • Invite Only: No

The Consumer Council is running a Banking Drop In Information Session event in Belleek Stepping Stones Centre on Thursday 6th of April for local consumers who have been affected by recent bank branch closures in the area.

Staff from the Consumer Council will provide information about managing their bank account, switching, making payments, banking safely as well as answering any queries.

Banking Drop In Information Session

  • Date: 6th April 2017
  • Venue: Enniskillen Library
  • Invite Only: No

The Consumer Council is running a Banking Drop In Information Session event in Enniskillen Library on Thursday 6th April for local consumers who have been affected by recent bank branch closures in the area.

Staff from the Consumer Council will provide information about managing their bank account, switching, making payments, banking safely as well as answering any queries.

30th March

27th March 2017

Are you getting the best from your bank account?

23 March 2017

Council Minutes - January 2017

20th March 2017

16 March 2017

Are you getting the best from your bank account?

The Citizens Advice draft consumer work plan 2017/18

13th March 2017

Consumer Parliament

Raise the Issues Most Important to You at NI’s First Consumer Parliament

Consumer Council statement on Ulster Bank branch closures

9th March 2017

Firmus Energy Gas Tariffs to Increase by 12.2%

6th March 2017

SSE Airtricity Gas Tariffs to Increase in Greater Belfast

2nd March 2017

Electricity Price Comparison Table

Are you getting the best from your bank account?

23 February 2017

Consumer Council statement on First Trust Bank Branch Closures

Simply Cheaper

Consultation Response to Utility Regulator’s Draft Forward Work Programme 2017 - 18

Are you getting the best from your bank account?

16th February 2017

Banking Drop In Information Session

  • Date: 31st March 2017
  • Venue: Antrim Library
  • Invite Only: No

The Consumer Council is running a Banking Drop In Information Session event in Antrim Library on Friday 31st of March for local consumers who have been affected by recent bank branch closures in the area.

Staff from the Consumer Council will provide information about managing their bank account, switching, making payments, banking safely as well as answering any queries.

Banking Drop In Information Session

  • Date: 14th March 2017
  • Venue: Maghera Library
  • Invite Only: No

The Consumer Council is running a Banking Drop In Information Session event in Maghera Library on Tuesday 14 March for local consumers who have been affected by recent bank branch closures in the area.

Staff from the Consumer Council will provide information about managing their bank account, switching, making payments, banking safely as well as answering any queries.

9th February 2017

Simply Green

Antrim and Newtownabbey Local Development Plan 2030

Banking Drop In Information Session

  • Date: 10th March 2017
  • Venue: Newtownards Library
  • Invite Only: No

The Consumer Council is running a Banking Drop In Information Session event in Newtownards Library on Friday 10 March for local consumers who have been affected by recent bank branch closures in the area.

Staff from the Consumer Council will provide information about managing their bank account, switching, making payments, banking safely as well as answering any queries.

Approach Ed Sheeran Tickets at Inflated Prices ‘Gingerly’, Warns Consumer Council

2 February 2017

Consumer Parliament Event

  • Date: 24th March 2017
  • Venue: Spires Conference Centre, Belfast
  • Invite Only: No

Save the date for the Consumer Parliament event on 24 March 2017.

9.30am - 2.30pm

An opportunity to raise and discuss the issues most important to you and have your energy, water, postal, transport and consumer rights queries answered.

Free to attend. Refreshments and lunch will be provided. Special £5 all day parking rate.

Reserve your place – email keelin.kelly@consumercouncil.org.uk

Council Minutes - December 2016

Are you getting the best from your bank account?

Company Going Out of Business Factsheet

26 January 2017

Consultation Response to Mid and East Antrim Borough Council Draft Community Plan

Check You Are Getting the Best Fare Advises Consumer Council

Consultation Response to Utility Regulator Review of Electricity Distribution & Transmission Policy

Consultation Response to the Newry, Mourne & Down Community Plan 2030

Consultation Response to Lisburn & Castlereagh Community Plan 2017 - 2032

Consultation Response to the Ards and North Down Community Plan 2017 - 2032

Sustainability

19 January 2017

Former Open Electric Customers can now switch energy supplier advises Consumer Council

1 Yr Home Elec 4% 24hr

1 Yr Home Elec 8% 24hr

1 Yr Home Elec 10% 24hr

UK Post Scheme & Overseas Letter Post Scheme - update to International Tracked and prohibited goods

Our Service Standards

Consumer Council Response to ABC Draft Community Plan 2017-30

The Postal Consumer Experience

Banking Drop In Information Session

  • Date: 16th February 2017
  • Venue: Castlederg Library
  • Invite Only: No

The Consumer Council is running a Banking Drop In Information Session event in Castlederg Library on Thursday 16 February for local consumers who have been affected by recent bank branch closures in the area.

Staff from the Consumer Council will provide information about managing their bank account, switching, making payments, banking safely as well as answering any queries.

City of Derry Airport Site Visit and Belfast Airport Update on Special Assistance Provision

12 January 2017

Are you getting the best from your bank account?