Returning Unwanted Gifts Factsheet

Don’t let travel disruption spoil your Christmas

Delayed and Cancelled Ferry Services – Your Rights

Flooding Advice Guide

Consultation: Strategy for delivery of advice services in NI

Memorandum of Understanding between Utility Regulator & Consumer Council

Baby it’s cold outside!

Santa Sleigh Delay

Flight Disruption – Your Rights

Response to Translink Fare Increase

11th December 2014

Irish - Gaeilge

Consumer Council statement on Utility Regulator’s price control for NI Water

Electricity Power cut

08 December 2014

Weather the Winter - December 2014

Consumer Council and Citizens Advice Letter on the Postal Scheme Consultation on Restricted Goods

Previous Days

4th December 2014

Get the most from your post this Christmas!

Sending Letters and Parcels

Your Guide to Shopping Safely Online

Petrol & Diesel Prices

1 December 2014

Countdown to Christmas

27th November 2014

Consultation on our Business Plan for 2015–16

Don’t let online shopping issues take the sparkle off your Christmas

Fuel archive

Bank Branch Closures Factsheet for Businesses

Bank Branch Closures Factsheet

Ulster Bank closing ten branches across Northern Ireland by February 2015

Switching Bank Account Factsheet

20th November 2014

Consumer Council welcomes FCA fine but says it is vital all financial institutions learn lessons

Opinion Piece: How regulated competition in the local energy market is benefiting domestic consumers

BIS Select Committee Briefing - 24th October 2014

Consultation: ERGP on implementation of USO

17 November 2014

13th November 2014

Grace Women’s Development Event

  • Date: 12th December 2014
  • Venue: NICVA building at 61 Duncairn Gardens, Belfast BT15 2GB
  • Invite Only: No

Grace Womens Development are organising an event to give people from North Belfast the opportunity a direct way of accessing professional advice. The Consumer Council will be there to provide consumers with information regarding energy switching, energy prices/grants as well as any consumer issues relating to transport, water, money affairs and postal services. The event runs from 9.15am-2.30pm.

Consumer Council and NICVA welcome the Financial Conduct Authority’s price cap on payday loans

13 November 2014

6 November 2014

CCNI welcomes the CMA’s decision to fully investigate the Personal Current Account market

70 per cent of consumers not yet feeling the green shoots of recovery says Consumer Council

Consumer Outlook Index Full Report

Consumer Outlook Index - Summary Report

Consumer Outlook

Consumer Council welcomes Supreme Court decisions on compensation for flight delays and cancellation

3 November 2014

Delivering Satisfaction: A Summary of Complaint Handling in the Postal Market

Delivering Satisfaction: Complaint Handling in the Postal Market

30th October 2014

27 October 2014

Council Minutes 28 August 2014

Council Minutes 30 July 2014

Council Minutes 24 September 2014

23 October 2014

Podcast on Switching Energy Supplier

20 October 2014

Utility Regulator’s PC15 Draft Determination

Switching Energy Supplier

Consumers urged to make the switch during ‘Energy Switching Week’

SWITCH ON-  Electricity and Gas

SWITCH ON: Home Heating Oil

16 October 2014

Gas Individual Guaranteed Standards of Service Factsheet

Electricity Individual Guaranteed Standards of Service Factsheet

Preparing for an electricity blackout and what to do if the lights go out

13 September 2013

Consultation: Sustainable Water: A Long Term Water Strategy for Northern Ireland

9th October 2014

Upper Springfield Whiterock Information Event

  • Date: 3rd December 2014
  • Venue: Whiterock Community Centre
  • Invite Only: No

The Upper Springfield Whiterock Integrated Partnership are holding an information event on 3rd December in the Whiterock Community Centre from 1.00p.m. – 6.00 p.m. The Consumer Council will be there to provide consumers with information regarding energy switching, energy prices/grants as well as any consumer issues relating to transport, water, money affairs and postal services.

Gifts & Hospitality Register - Staff & Board Members

Energy Switching Week 2014

6 October 2014

Belfast PCSP’s Christmas Crime Prevention and Safety Event

  • Date: 3rd December 2014
  • Venue: Great Hall, City Hall
  • Invite Only: No

This annual event is designed to provide consumers with free practical advice, information and support on a range of crime prevention and safety issues, particularly related to the Christmas season. Visit us for advice on complaints you may have in relation to water, energy or transport and take away various leaflets packed full of useful information for consumers such as online shopping safety tips.

2nd October 2014

CCNI welcomes punctuality improvements but calls for better communication during service disruption

29 September 2014

Energy Switching Week Flyer

Energy Switching Week 20 - 24 October 2014

  • Date: 23rd October 2014
  • Venue: Belfast and L'Derry
  • Invite Only: No

'Energy Switch and Save' events:

  • Monday 20 October - 1pm to 3pm at the City Hotel, Derry / Londonderry
  • Thursday 23 October - 1pm to 3pm at the Spires Conference Centre, Belfast.

These events are free to attend and will give consumers an opportunity to speak face to face with Consumer Council staff who will explain the switching process. Consumers will also have the opportunity to bring along their latest energy bill and Consumer Council staff will help them understand it and use it to identify the best deal. Consumers will also have the opportunity to speak with the various electricity and gas suppliers and make the switch there and then if they wish.

As well as providing advice and information on switching supplier, the events will have information in other related areas such as energy efficiency, switching bank accounts, car insurance, online shopping and general consumer rights advice.

For more information see our promotional flyer - click here.

These events form part of 'Energy Switching Week' which runs from Monday 20 October to Friday 24 October 2014 and aims to highlight the benefits of shopping around for energy and how easy it is to switch energy supplier.








25th September 2014

CCNI response to Competition & Markets Authority (CMA) investigation into private motor insurance

Getting down to business! Consumer Council to work more closely with NI business sector

Student Money Survival Guide

Prudent Students – Make your money go further!

22 September 2014

Airline Additional Charges

Businesses! Do you know how to read your water bill?

18th September 2014

Annual Report and Accounts 2013 - 2014

Annual Equality Report 2013-2014

Opinion Piece: Bank Branch Closures

Advice For Phones 4u Customers

Phones4u Questions and Answers Factsheet

15 September 2014

Consumer Council comment on today’s Bank Branch Closure Announcements

11th September 2014