Home Heating Oil
Around 68 per cent of households (495,560) in Northern Ireland (NI) use home heating oil (HHO) to heat their homes. There are currently around 270 suppliers in NI.
The HHO industry in NI is not regulated and there are no statutory powers to oversee and influence the price that consumers pay. HHO prices vary depending on market conditions. This includes changes to the price of crude oil, the cost to refine the product, the cost of marketing and distribution, the profits of refiners and wholesalers, the time of year (the price can be more expensive in the winter as demand is high during cold weather) and competition from suppliers across the region. Prices are quoted per litre of oil.
Northern Ireland Oil Federation Customer Charter
The Consumer Council has worked with the Northern Ireland Oil Federation (NIOF) to develop their Customer Charter. The Customer Charter sets out minimum standards of service for consumers who purchase oil from an NIOF member and includes the following areas:
• Customer care and complaint procedures;
• Payment Options;
• Using energy efficiently; and
• Special advice for vulnerable consumers.
The NIOF Customer Charter is available on the NIOF website at www.nioil.com
If you are dissatisfied with the service provided by a Northern Ireland Oil Federation oil supplier, you should contact NIOF on 0845 600 2105 in the first instance with details of your complaint. If you are unhappy with their response, contact the Consumer Council on 0800 121 6022 and we will investigate your complaint for you.
Northern Ireland Oil Federation
Tel: 0845 600 2105
Fax: 028 9182 0625
Home Heating Oil Price Survey
The Consumer Council contacts HHO suppliers across Northern Ireland twice each week to check prices and publishes it online. Consumers can use this information as a benchmark to see how much the average cost of oil is in their region. Click here to visit our HHO price survey.