Home Heating Oil
The home heating oil (HHO) market in Northern Ireland (NI) is not regulated. There are currently around 300 suppliers in NI.
Around 68 per cent of households (495,560) in Northern Ireland use oil to heat their homes.
HHO prices vary depending on market conditions. This includes changes to the price of crude oil, the cost to refine the product, the cost of marketing and distribution, the profits of refiners and wholesalers, the time of year (the price can be more expensive in the winter as demand is high during cold weather) and competition from suppliers across the region. Prices are quoted per litre of oil.
Northern Ireland Oil Federation Customer Charter
The Consumer Council has worked with the Northern Ireland Oil Federation (NIOF) to develop their Customer Charter. The Customer Charter sets out minimum standards of service for consumers who purchase oil from an NIOF member and includes the following areas:
• Customer care and complaint procedures;
• Payment Options;
• Using energy efficiently; and
• Special advice for vulnerable consumers.
The Consumer Council welcomes the Customer Charter as a positive step for the local oil sector.
The NIOF Customer Charter is available on the NIOF website at www.nioil.com
Home Heating Oil price survey
The Consumer Council contacts HHO suppliers across Northern Ireland twice each week to check prices and publishes it online. Consumers can use this information as a benchmark to see how much the average cost of oil is in their region. Click here to visit our HHO price survey.