Installing natural gas and choosing a natural gas supplier.
Installing Natural Gas
If you want to install natural gas in your home or businesss you should contact the relevant gas distribution company to see if they operate in your street:
For Greater Belfast and Larne - contact Phoenix Natural Gas on: 03454 55 55 55 or visit the website at http://www.phoenixnaturalgas.com
For Antrim, Armagh, Banbridge, Craigavon, Newry, Ballymena, Ballymoney, Coleraine, Limavady and Derry - contact firmus energy on: 0800 032 4567 or visit the website http://www.firmusenergy.co.uk
Connecting your home to the gas network is free with both firmus and PNG, so long as it is a straightforward connection (conditions apply - contact firmus or PNG for details). However, you will have to pay for a new gas boiler and any internal plumbing and radiators that may be needed. Information on how you may be able to get help to reduce these costs is available in our Energy Efficiency Schemes section.
Domestic Gas Market
The domestic natural gas market in Greater Belfast and Larne is open to competition. There are two natural gas suppliers in these areas, SSE Airtricity Gas Supply Limited (NI) and firmus energy. This means domestic customers can shop around for their natural gas. By switching to a new gas supplier, you may save money and receive a better service.
The Consumer Council has produced a simple guide to explain how to switch domestic gas supplier in Greater Belfast and Larne. Click here to download the guide or contact the Consumer Council on our freephone number 0800 121 6022 to request a copy.
Firmus energy also supplies natural gas in Antrim, Armagh, Banbridge, Craigavon, Newry, Ballymena, Ballymoney, Coleraine, Limavady and Derry. Domestic customers in these areas currently have no choice of gas supplier.
Business Gas Market
If your business is based in the Greater Belfast or Larne area you have a choice of natural gas suppliers. SSE Airtricity Gas Supply, Electric Ireland, VAYU, firmus energy, Go Power Energy, and Flogas (Natural Gas) supply gas to non domestic premises in these areas. See useful contact details section for more information.
Firmus energy and Flogas (Natural Gas) also supply natural gas to businesses in the Ten Towns licence areas. This includes Antrim, Armagh, Banbridge, Craigavon, Newry, Ballymena, Ballymoney, Coleraine, Limavady and Derry. Industrial and commercial customers in these areas can currently switch gas supplier. They can choose between firmus energy, SSE Airtricity Gas Supply, Go Power Energy and Flogas (Natural Gas).
For more information about availability in your area please check the gas companies' websites.
Marketing Code of Practice
All gas suppliers must adhere to the Utility Regulator's Marketing Code of Practice. This protects gas customers, in particular vulnerable customers, from inappropriate marketing practices and guards against the mis-selling of products. To view the Marketing Code of Practice for domestic customers click here and for business customers click here.
Guaranteed Standards of Service
Gas network operator, Phoenix Natural Gas and gas suppliers have guaranteed standards of service. These standards let customers know how companies should perform in the event of a complaint or network problems, and include payments to customers should they fail to meet them. There are some exceptions to the guaranteed standards and the company may not have to make a compensation payment in all instances.
For a full list of the Guaranteed Standards of Service see the network distributor/supplier website or see our Factsheet.
Your gas bill
We have produced a simple guide to help you understand the different components of your gas bill. Click here to find out more. If you would like more information about your energy bill see our 'Switch On - Electricity and Gas' guide.
Gas suppliers contact details
SSE Airtricity Gas Supply (NI) Limited
3rd Floor Millennium House,
17-25 Great Victoria Street
Go Power Energy
1 Lissan Road
Co Tyrone BT80 8EN
Phone: 028 8676 0600
Flogas Natural Gas Ltd
Airport Road West
Contact number: 02890 730222