Connecting to the electricity network and choosing an electricity supplier.
Connecting to the electricity network
If you want to install electricity in your home or business you should contact Northern Ireland Electricity Networks (NIE Networks) on 03457 643 643 or visit the website at www.nienetworks.co.uk. NIE Networks is the company that owns and maintains all the wires, meters, transformers, substations etc no matter who bills you for your electricity usage. You should also contact NIE Networks if there’s a fault with your electricity.
Domestic Electricity Market
Domestic consumers in Northern Ireland are able to choose their electricity supplier. There are currently five suppliers operating in the domestic market; Budget Energy, Electric Ireland, Power NI, SSE Airtricity and Click Energy. The contact details are listed under useful contacts.
The Consumer Council has produced a simple guide to explain how to switch electricity supplier. Click here to download the guide or contact the Consumer Council on our freephone number 0800 121 6022 to request a copy.
Find out more about switching energy supplier by watching our short video.
Business Electricity Market
At present there are eight electricity suppliers for businesses in Northern Ireland. By switching supplier, businesses may be able to negotiate a better contract on price and service. It doesn’t cost anything to switch supplier and the electricity supply won’t be disrupted in any way. The contact details are listed under useful contacts.
The Consumer Council has produced a guide with useful energy advice for local businesses. Click here to download the guide or contact the Consumer Council on our freephone number 0800 121 6022 to request a copy.
Marketing Code of Practice
All electricity suppliers must adhere to the Utility Regulator's Marketing Code of Practice. This protects electricity customers, in particular vulnerable customers, from inappropriate marketing practices and guards against the mis-selling of products. To view the Marketing Code of Practice for domestic customers click here and for business customers click here.
Guaranteed Standards of Service
Electricity network operator, NIE Networks and electricity suppliers have guaranteed standards of service. These standards let customers know how companies should perform in the event of a complaint or network problems, and include payments to customers should they fail to meet them. There are some exceptions to the guaranteed standards and the company may not have to make a compensation payment in all instances.
For a full list of the Guaranteed Standards of Service see the network distributor/supplier website or our factsheet.
Consumer Rights Act 2015
All businesses that deal with consumers have the legal responsibility to ensure that their terms and conditions are fair. All energy companies in Northern Ireland have stated that they are compliant with the terms of the Consumer Rights Act 2015.
Your electricity bill
We have produced a simple guide to help you understand the different components of your electricity bill. Click here to find out more. If you want information about your energy bill see our 'Switch On - Electricity and Gas' guide.
Electricity suppliers contact details
3rd Floor Millennium House
17-25 Great Victoria Street
Belfast BT2 7AQ
Sales: 0345 603 4444
Customer Service: 0345 601 9093
Main Reception: 028 9043 7470
30-32 Ballinska Road
Springtown Industrial Estate
Derry BT48 0LY
Belfast BT2 8LA
100 -114 Strand Road
Derry/Londonderry BT48 7NR
Energia (Non-domestic only)
PO Box 1275
Belfast BT9 5WH
General Enquiries: 0345 073 0099 (09.00 - 17.00)
Emergencies: 03457 643 643 (24 hour)
Fax: (028) 9068 5902
Go Power (Non-domestic only)
1 Lissan Road
Cookstown BT80 8EN
Telephone: 028 8676 0600
Vayu Limited (Non-domestic only)
1 Whitehall Quay
Leeds LS1 4HR
Telephone: 00353 1884 9400