Connecting to the electricity network and choosing an electricity supplier.

Connecting to the electricity network

If you want to connect your home or businesses to the electricity network you need to contact NIE Networks. The company will explain the process and provide the application form that you will need to complete.

You can shop around for some of the connection work. NIE Networks will give you a list of accredited electrical contractors so that you can obtain additional quotes. These are known as Independent Connection Providers (ICP). 

The connection process can be quite lengthy as it requires significant planning and design and may require planning permission or approval from landowners. If you are planning to build a new property, you should contact NIE Networks as soon as possible.

Domestic Electricity Market

Domestic consumers in Northern Ireland are able to choose their electricity supplier. There are currently five suppliers operating in the domestic market; Budget Energy, Electric Ireland, Power NI, SSE Airtricity and Click Energy.  The contact details are listed under useful contacts.

The Consumer Council has produced a simple guide to explain how to switch electricity supplier. Click here to download the guide or contact the Consumer Council on our freephone number 0800 121 6022 to request a copy.

Find out more about switching energy supplier by watching our short video. 


Business Electricity Market

At present there are eight electricity suppliers for businesses in Northern Ireland.  By switching supplier, businesses may be able to negotiate a better contract on price and service.  It doesn’t cost anything to switch supplier and the electricity supply won’t be disrupted in any way.  The contact details are listed under useful contacts.

The Consumer Council has produced a guide with useful energy advice for local businesses.  Click here to download the guide or contact the Consumer Council on our freephone number 0800 121 6022 to request a copy.

Marketing Code of Practice

All electricity suppliers must adhere to the Utility Regulator's Marketing Code of Practice. This protects electricity customers, in particular vulnerable customers, from inappropriate marketing practices and guards against the mis-selling of products. To view the Marketing Code of Practice for domestic customers click here and for business customers click here.

Guaranteed Standards of Service

Electricity network operator, NIE Networks and electricity suppliers have guaranteed standards of service. These standards let customers know how companies should perform in the event of a complaint or network problems, and include payments to customers should they fail to meet them. There are some exceptions to the guaranteed standards and the company may not have to make a compensation payment in all instances.

For a full list of the Guaranteed Standards of Service see the network distributor/supplier website or our factsheet.

Consumer Rights Act 2015

All businesses that deal with consumers have the legal responsibility to ensure that their terms and conditions are fair.  All energy companies in Northern Ireland have stated that they are compliant with the terms of the Consumer Rights Act 2015. 

European Consumer Checklist

The Consumer Council has worked in partnership with the Utility Regulator and the energy industry to produce a revised European Consumer Checklist.

This checklist is a collection of questions and answers that aims to provide practical information to inform consumers of their rights in the energy sector.

You can see the check list here

Your electricity bill

We have produced a simple guide to help you understand the different components of your electricity bill. Click here to find out more. If you want information about your energy bill see our 'Switch On - Electricity and Gas' guide.


Electricity suppliers contact details

Power NI
Greenwood House
64 Newforge Lane
Belfast BT9 5NF
Telephone: 03457 455 455
Email:  home@powerni.co.uk

SSE Airtricity
3rd Floor Millennium House
17-25 Great Victoria Street
Belfast BT2 7AQ

Sales: 0345 603 4444
Customer Service: 0345 601 9093
Main Reception: 028 9043 7470
Website: www.sseairtricity.com

Budget Energy
Energy House
30-32 Ballinska Road
Springtown Industrial Estate
Derry BT48 0LY

Telephone: 0800 012 1177
Email: info@budgetenergy.co.uk
Website: www.budgetenergy.co.uk

Electric Ireland
Forsyth House
Cromac Square
Belfast BT2 8LA

Phone: 0345 600 5335
Email: customerservice@electricireland.com
Web: www.electricireland.com

Click Energy
1st Floor
100 -114 Strand Road
Derry/Londonderry BT48 7NR

Phone: 0800 107 0732
Email: chat@clickenergyni.com
Web: www.clickenergyni.com

Energia (Non-domestic only)
PO Box 1275
Belfast BT9 5WH

General Enquiries: 0345 073 0099 (09.00 - 17.00)
Emergencies: 03457 643 643 (24 hour)
Fax: (028) 9068 5902
Email: customer.service@energia.ie

Go Power (Non-domestic only)
LCC House
1 Lissan Road
Cookstown BT80 8EN

Telephone: 028 8676 0600
Email: support@lccpower.com

Vayu Limited (Non-domestic only)
1 Whitehall Quay
Leeds LS1 4HR

Telephone: 00353 1884 9400
Email: info@vayuenergy.co.uk