Electricity

Connecting to the electricity network and choosing an electricity supplier.

Connecting to the electricity network

If you want to install electricity in your home or business you should contact Northern Ireland Electricity (NIE) on 03457 643 643 or visit the website at www.nie.co.uk.  NIE is the company that owns and maintains all the wires, meters, transformers, substations etc no matter who bills you for your electricity usage.  You should also contact NIE if there’s a fault with your electricity.
 

Domestic Electricity Market

Domestic consumers in Northern Ireland are able to choose their electricity supplier. There are currently four suppliers operating in the domestic market; Budget Energy, Electric Ireland, Power NI and SSE Airtricity.  The contact details are listed under useful contacts.

The Consumer Council has produced a simple guide to explain how to switch electricity supplier. Click here to download the guide or contact the Consumer Council on our freephone number 0800 121 6022 to request a copy.
 

Business Electricity Market

At present there are seven electricity suppliers for businesses in Northern Ireland.  By switching supplier, businesses may be able to negotiate a better contract on price and service.  It doesn’t cost anything to switch supplier and the electricity supply won’t be disrupted in any way.  The contact details are listed under useful contacts.

The Consumer Council has produced a guide with useful energy advice for local businesses.  Click here to download the guide or contact the Consumer Council on our freephone number 0800 121 6022 to request a copy.

Marketing Code of Practice

All electricity suppliers must adhere to the Utility Regulator's Marketing Code of Practice. This protects electricity customers, in particular vulnerable customers, from inappropriate marketing practices and guards against the mis-selling of products. To view the Marketing Code of Practice for domestic customers click here and for business customers click here.

Guaranteed Standards of Service

Electricity network operator, NIE and electricity suppliers have guaranteed standards of service. These standards let customers know how companies should perform in the event of a complaint or network problems, and include payments to customers should they fail to meet them. There are some exceptions to the guaranteed standards and the company may not have to make a compensation payment in all instances.

For a full list of the Guaranteed Standards of Service see the network distributor/supplier website or our factsheet.

Electricity suppliers contact details

Power NI
Greenwood House
64 Newforge Lane
Belfast BT9 5NF
Telephone: 03457 455 455
Email:  home@powerni.co.uk
www.powerni.co.uk

SSE Airtricity
3rd Floor Millennium House
17-25 Great Victoria Street
Belfast BT2 7AQ

Sales: 0345 603 4444
Customer Service: 0345 601 9093
Main Reception: 028 9043 7470
Website: www.sseairtricity.com

Budget Energy
Energy House
30-32 Ballinska Road
Springtown Industrial Estate
Derry BT48 0LY

Telephone: 0800 012 1177
Email: info@budgetenergy.co.uk
Website: www.budgetenergy.co.uk

Electric Ireland
Forsyth House
Cromac Square
Belfast BT2 8LA

Phone: 0345 600 5335
Email: customerservice@electricireland.com
Web: www.electricireland.com

firmus energy (Farms only)
Kilbegs Business Park
Antrim BT41 4NN
Tel: 0800 032 4567
Email: furtherinfo@firmusenergy.co.uk
Web: www.firmusenergy.co.uk

Energia (Non-domestic only)
PO Box 1275
Belfast BT9 5WH

General Enquiries: 0345 073 0099 (09.00 - 17.00)
Emergencies: 03457 643 643 (24 hour)
Fax: (028) 9068 5902
Email: customer.service@energia.ie

LCC Power Limited (Non-domestic only)
LCC House
1 Lissan Road
Cookstown BT80 8EN

Telephone: 028 8676 0600
Email: support@lccpower.com