Although less people burn coal now, it's still used widely throughout Northern Ireland with around 39,000 homes using it.
There are three things which may cause problems for coal consumers - price, weight and safety:
Price - The price of coal has increased over the last few years due to worldwide demand. The price can vary from store to store so our advice is to shop around and compare prices to get the best possible deal.
Weight - If you think you're getting less coal than you ordered and paid for (usually known as shortweighting), report the matter to the Trading Standards Service on 0300 123 6262.
Keep safe - Remember that with coal fires, you need to be very careful. Make sure that your chimney is swept at least twice a year and that you clean out the fire every day it is used.
If you want more information about using coal, you can download here a copy of our Switch On leaflet on Coal or contact our freephone number on 0800 121 6022 to request a free copy.
If you have any issues relating to coal, contact the Coal Advisory Service in the first instance on 028 9084 7484 or 0845 712 5300. If you are not happy with their response, contact the Consumer Council on 0800 121 6022 and we will investigate your complaint for you.
Northern Ireland Coal Advisory Service
Telephone: 028 90847484 Hotline: 0845 712 5300
Fax: 028 90830354
Trading Standards Service, Dept of Enterprise, Trade and Investment
176 Newtownbreda Road
Telephone: 0300 123 6262
Fax: 028 9025 3953