Coal is still used widely throughout Northern Ireland. Factors to consider when purchasing or using coal include price, weight and safety.
Although fewer people burn coal now, it's still used widely throughout NI with around 39,000 homes using it.
There are three things which may cause problems for coal consumers - price, weight and safety:
Price - The price of coal has increased over the last few years due to worldwide demand. The price can vary from store to store so our advice is to shop around and compare prices to get the best possible deal.
Weight - If you think you're getting less coal than you ordered and paid for (usually known as shortweighting), report the matter to the Trading Standards Service on 0300 123 6262.
Keep safe - Remember that with coal fires, you need to be very careful. Make sure that your chimney is swept at least twice a year and that you clean out the fire every day it is used.
Got a complaint?
If you have any issues relating to coal contact the Consumer Council on 0800 121 6022.
Trading Standards Service, Department of Enterprise, Trade and Investment
176 Newtownbreda Road
Telephone: 0300 123 6262
Fax: 028 9025 3953