Lesson Plans and Activities
Warning: filesize() [function.filesize]: Stat failed for /web/www.consumercouncil.org.uk/filestore/lessonplans/Lesson_Plan_1_-Customer_care_and_satisfaction.doc (errno=2 - No such file or directory) in /u0/webroot/virtual/www.consumercouncil.org.uk/php/v1.8/api/website.class.php on line 920
Warning: filesize() [function.filesize]: Stat failed for /web/www.consumercouncil.org.uk/filestore/lessonplans/Lesson_Plan_3-_Know_your_consumer_rights.doc (errno=2 - No such file or directory) in /u0/webroot/virtual/www.consumercouncil.org.uk/php/v1.8/api/website.class.php on line 920
Warning: filesize() [function.filesize]: Stat failed for /web/www.consumercouncil.org.uk/filestore/lessonplans/Lesson_Plan_2_-Making_a_complaint_(1,2,3).doc (errno=2 - No such file or directory) in /u0/webroot/virtual/www.consumercouncil.org.uk/php/v1.8/api/website.class.php on line 920
Warning: filesize() [function.filesize]: Stat failed for /web/www.consumercouncil.org.uk/filestore/lessonplans/Lesson_Plan_4-_Reasons_to_complain.doc (errno=2 - No such file or directory) in /u0/webroot/virtual/www.consumercouncil.org.uk/php/v1.8/api/website.class.php on line 920
Lesson Plans - Topic: Consumer Law/Protection
-
Consumer Protection
Consumer Protection1.doc
Size: 705 K
-
Consumer Rights - Internet Activity
Consumer Rights - Internet Activity.doc
Size: 401 K
This set of activities requires Internet access. As well as developing skills in using the Internet the lesson aims to encourage pupils to identify the key facts from a website. The lesson is used as a revision exercise or as a summary of previous work on a range of consumer issues. (Year 11)
-
Consumer Rights and Responsibilities
Sales of Goods Act.doc
Size: 122 K
A lesson plan for GCSE Home Economics and Business Studies students. Using a range of resources this lesson helps pupils develop an understanding of the Sales Of Goods Act. The activities allow pupils to put into practice their knowledge of this law by identifying ways in which the Act can be broken and then carrying out customer and supplier role-plays. Using further resources the lesson also allows students to practice drafting a complaints letter. (Year 11)
-
Consumer Rights and Responsibilities - The impact on consumer and business Parts 1&2
GCCNI - post pri 3 Consumer behaviour final.doc
Size: 110 K
By exploring this relationship students will re-visit and evaluate a range of issues; their rights as a consumer as well as their responsibility to make informed choices; their ability to seek redress/satisfaction; an understanding of the needs of producers and sellers; how advertising and information are used; how the way we shop has brought about changes in the way we are protected as consumers and how exercising our consumer influence can in turn impact on the quality of goods and services on offer. This is a research project with the guidance below providing a simple framework for pupils to use to research different elements of the consumer and producer relationship. (Key Stage 4/ A Level)
-
Consumer Rights and Responsibilities – The relationship between producer and consumer in a changing market place
Consumer Rights and Responsibilities.doc
Size: 85 K
A Key Stage 4 lesson Plan. By exploring this relationship students will re-visit and evaluate a range of issues; their rights as a consumer as well as their responsibility to make informed choices; their ability to seek redress/satisfaction; an understanding of the needs of producers and sellers; how advertising and information are used; how the way we shop has brought about changes in the way we are protected as consumers and how exercising our consumer influence can in turn impact on the quality of goods and services on offer.
-
Customer Care and Satisfaction
Lesson Plan 1 -Customer care and satisfaction.doc
Size: bytes
These activities draw on the students own consumer experiences to explore how good customer service impacts on both the consumer and retailer. This lesson plan is one of six, which link to the Consumer Council’s ‘Buy Rights – Have Your Say’ DVD and support materials. This lesson could also be used in relation to work experience activities and part-time jobs.
-
Handling Information 1. – Always read the label!
Handling information 1.doc
Size: 67 K
These activities introduce the pupils to the range of information available to consumers to help them to make decisions or to protect them or both. It raises pupils' awareness about signs and symbols in everyday life and how they help consumers. (Key Stage 2)
-
Know your consumer rights
Lesson Plan 3- Know your consumer rights.doc
Size: bytes
These activities build on the ‘Reasons to complain’ lesson plan. Students explore basic consumer rights and responsibilities, look at what the law states and what this means in terms of our individual consumer entitlement. This lesson plan is one of six, which link to the Consumer Council’s ‘Buy Rights – Have Your Say’ DVD and support materials.
Aims:
- To increase students awareness of their consumer rights
- To examine specific consumer rights in relation to the purchase of goods and services
- To appreciate that consumers have rights as well as responsibilities
-
Making a complaint
Lesson Plan 2 -Making a complaint (1,2,3).doc
Size: bytes
These three linked lesson plans consist of a series of activities, which build on the ‘Reasons to complain’ and ‘Know your consumer rights’ lesson plans in this section. They are based around a central activity of making a complaint.
The activities look at:
1. How to complain effectively
2. Complaining about goods
3. Complaining about services
-
Raising Consumer Awareness and Skills
Consumer Awareness.doc
Size: 85 K
This lesson plan can be used for students aged 14/15 across a range of subjects. It is designed to make students more aware of their needs and wants as consumers, how to complain effectively and to establish understanding of consumers rights under the Sale of Goods Act, 1979.
-
Reasons to complain
Lesson Plan 4- Reasons to complain.doc
Size: bytes
These activities use the student’s own experiences of purchasing goods and services to explore how things might go wrong for consumers. This lesson plan is one of six, which link to the Consumer Council’s ‘Buy Rights – Have Your Say’ DVD and support materials.
Aims:
- To examine a range consumer experiences
- To increase students awareness of their consumer responsibilities
- To appreciate that consumers have rights as well as responsibilities
-
Safe Internet Shopping
GCCNI - post pri 2 Internet shopping final.doc
Size: 111 K
These activities will help to contextualise learning around the use of the Internet. Allowing teachers and students to explore consumer issues around the whole area of purchasing on the Internet and the impact on consumers. The activities link well with GCCNI's recent Buying Online report. (See resource section) (Key Stage 4)
- © The Consumer Council, 2008
- Privacy
- Disclaimer
- Freedom of Information
A Year 11 GCSE Business Studies Lesson Plan - To introduce and develop a knowledge and understanding of the concept of consumer protection in relation to the product element of the marketing mix and the organisations involved in supporting and enforcing consumer protection legislation.