It is important to choose the most suitable postal product, understand your rights and be aware of potentially higher delivery charges.
We send gifts throughout the year through the postal system to friends and family. More people are also shopping online and are doing so more frequently. This can save us time and allows us to look for the best bargain. It is important to choose the most suitable postal product if sending parcels and to understand your rights and be aware of potentially higher delivery charges when shopping online.
See our guide 'Sending Letters and Parcels' for more information.
See our 'Parcel Delivery Checklist' designed to assist retailers with their policies on the delivery of goods purchased by individual consumers over the internet. This sets out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers.
Online shoppers in Northern Ireland can often face problems getting parcels delivered to Northern Ireland, or higher surcharges to deliver here. A new website www.deliverylaw.uk provides a portal to report problems you've had with retailers.