The Consumer Council promotes and protects the interests of postal consumers across Northern Ireland.
Information about sending and receiving mail through the postal system.
It is important to choose the most suitable postal product, understand your rights and be aware of potentially higher delivery charges.
The Post Office network is the largest retail chain in NI currently with an estimated 480 branches across the province.
Common postal issues can relate to lost, delayed, damaged or mis-delivered mail.
Here are some useful guides that will help you with sending letters and parcels, making a postal complaint and finding out more about the Post Office.
Types of scam mail and advice on how to report.