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Mail

Information about sending and receiving mail through the postal system.

Parcels

It is important to choose the most suitable postal product, understand your rights and be aware of potentially higher delivery charges.

Online shoppers in Northern Ireland can often face problems getting parcels delivered to Northern Ireland, or higher surcharges to deliver here. A new website www.deliverylaw.uk provides a portal to report problems you've had with retailers.

Post Offices

There are over 480 Post Offices outlets in Northern Ireland which provide access to many important services. 

Postal Complaints

Common postal issues can relate to lost, delayed, damaged or mis-delivered mail.

Postal Resources

Here are some useful guides that will help you with sending letters and parcels, making a postal complaint and finding out more about the Post Office.

Scam Mail

Types of scam mail and advice on how to report.