Connecting to the electricity network and choosing an electricity supplier.
Connecting to the electricity network
If you want to connect your home to the electricity network you need to contact NIE Networks. The company will explain the process and provide the application form that you will need to complete.
You can shop around for some of the connection work. NIE Networks will give you a list of accredited electrical contractors so that you can obtain additional quotes. These are known as Independent Connection Providers (ICP).
The connection process can be quite lengthy as it requires significant planning and design and may require planning permission or approval from landowners. If you are planning to build a new property, you should contact NIE Networks as soon as possible.
Choosing an electricity supplier
Domestic consumers in Northern Ireland are able to choose their electricity supplier. There are currently five suppliers operating in the domestic market; Budget Energy, Electric Ireland, Power NI, SSE Airtricity and Click Energy.
We have produced a simple guide to explain how to switch electricity supplier. Click here to download the guide or contact us on freephone number 0800 121 6022 to request a copy.
Find out more about switching energy supplier by watching our short video.
Your electricity bill
We have produced a simple guide to help you understand the different components of your electricity bill. Click here to find out more. If you want information about your energy bill see our 'Switch On - Electricity and Gas' guide:
Having your boiler serviced regularly is essential to ensuring that it runs efficiently and safely. In conjunction with OFTEC we have produced a series of short practical videos to help you understand the importance of getting your boiler serviced and why you should use an OFTEC registered engineer. Watch here
To find a OFTEC registered technician visit: www.oftec.org.uk/Consumers/FindTechnician
Marketing Code of Practice
All electricity suppliers must adhere to the Utility Regulator's Marketing Code of Practice. This protects electricity customers, in particular vulnerable customers, from inappropriate marketing practices and guards against the mis-selling of products. To view the Marketing Code of Practice for domestic customers click here.
Guaranteed Standards of Service
Electricity network operator, NIE Networks and electricity suppliers have guaranteed standards of service. These standards let you know how companies should perform in the event of a complaint or network problems, and include payments to customers should they fail to meet them. There are some exceptions to the guaranteed standards and the company may not have to make a compensation payment in all instances.
For a full list of the Guaranteed Standards of Service see the network distributor/supplier website or our factsheet.
Consumer Rights Act 2015
All businesses that deal with consumers have the legal responsibility to ensure that their terms and conditions are fair. All energy companies in Northern Ireland have stated that they are compliant with the terms of the Consumer Rights Act 2015.