Energy

admin
14th November 2018

Domestic Energy FAQs

Some basic questions about domestic energy answered  by our team of experts.

I have an unusually high energy bill, what can I do?

Contact your energy supplier to discuss the increase with them. Check your bill to ensure an actual reading has been used and not an estimated reading.

If you are unhappy with your supplier’s response, or you simply want independent advice on what they have told you, contact us on 0800 121 6022 or at [email protected].

How do I make a complaint about my energy supplier?

If you are unhappy with the service you have received from your supplier, you should make a complaint to them first to give them the opportunity to put things right.

If you are unhappy with your suppliers response, or you simply want independent advice on what they have told you, contact us on 0800 121 6022 or at [email protected].

How can I save money on my energy bills?

There are different measures you can take to save money on your energy bills. Try our Energy Price Comparison Tool to make sure you are on the cheapest tariff for you. You can also find out tips on how to save money on our Energy Efficiency page.

If you need help using the tool, please don’t hesitate to contact us on 0800 121 6022 or at [email protected].

What will happen if I switch my supplier?

When you switch, your new supplier will work out the details with your old supplier. All energy suppliers use the same pipes and wires, so no work will be required at your property. The only difference will be who you get your bill from.

How do I convert from oil to gas?

Firstly you will need to check to see if gas is available in your area before you can convert and choose an independent installer to carry out the work. Once completed our Energy Price Comparison Tool can help you find the best tariff and deal for you.

If you need help using the tool please don’t hesitate to contact us on 0800 121 6022 or at [email protected].

Is gas available in my area?

There are two potential gas suppliers in Northern Ireland. Find out if they supply to your area by contacting each of them, or using their website for information.

  • Phoenix Natural Gas on 03454 55 55 55 or visit the Get Connected section of their website.
  • Firmus Energy on 0300 032 45467 or visit the About Us section of their website.

If there is completion in your area, use our Energy Price Comparison Tool to find the cheapest supplier for you.

If you need help using the tool please don’t hesitate to contact us on 0800 121 6022 or at [email protected].

I’m building a domestic property, how do I get an energy supply connected?

To apply for electricity contact NIE Network on 03457 643 643 or visit http://www.nienetworks.co.uk/connections for help and assistance regarding the initial connection of electricity supply to your dwelling.

Connection to a natural gas supply will depend on availability in your area so to check this please contact either:

  • Phoenix Natural Gas on 03454 55 55 55 or visit the Get Connected section of their website, or
  • Firmus Energy on 0300 032 45467 or visit the About Us section of their website.

I’ve moved into a new home, how do I find out who the supplier is?

Contact NIE Networks on 03457 643 643 to find out who the current supplier is. Once you have registered, use our Energy Price Comparison Tool to find the cheapest supplier for you.

If you need help using the tool please don’t hesitate to contact us on 0800 121 6022 or at [email protected].

How do I get the best deal on my home heating oil?

Use our weekly Home Heating Oil Survey to find the average, cheapest and dearest oil prices in your area.

I have additional needs, what can my supplier do for me?

Energy suppliers have a Customer Care Register that offers free assistance for those with additional needs. Find out what each supplier offers here, or contact your energy supplier for more information.

Northern Ireland Electricity Networks (NIE Networks) and NI Water operate a Critical Care Register where they keep details of consumers who rely on electrical equipment or on a water supply for their day to day care