Making a Complaint
Find out how to make a complaint.
Nature of Complaints
You can make a complaint to us about buses, trains, planes, ferries, natural gas, electricity, coal, water and postal services.
Private Parking Fines, Urgent Needs and Vulnerable Consumers
If you have a complaint about a private parking fine, if you have an urgent consumer matter or are a vulnerable consumer, please call us on 0800 121 6022.
Please note: Our calls are recorded in order to improve the quality of our service and for business purposes.
For more information on how we use your personal data, please read our Privacy Notice.