Making a Complaint

Find out how to make a complaint. 

Nature of Complaints

You can make a complaint to us about buses, trains, planes, ferries, natural gas, electricity, coal, water and postal services.

Contact Methods

You can contact us via:

Private Parking Fines, Urgent Needs and Vulnerable Consumers

If you have a complaint about a private parking fine, if you have an urgent consumer matter or are a vulnerable consumer, please call us on 0800 121 6022. 



In addition, we have a developed a partnership with Resolver, an online complaints service which you can contact with any consumer issue.

To find out more about Resolver, please click here

Privacy Notice

Please note: Our calls are recorded in order to improve the quality of our service and for business purposes.

For more information on how we use your personal data, please read our Privacy Notice

18th January 2019