Make a Complaint
We can investigate complaints about buses, trains, planes, ferries, natural gas, electricity, coal, water and postal services.
If you have contacted the company concerned and they have not solved the problem or you are not satisfied with their response, we may be able to help. We have the legal power to act on your behalf and investigate your complaint.
Make your complaint below or contact our Consumer Protection team on 0800 121 6022 or email [email protected]consumercouncil.org.uk.
(Please note: calls will be recorded in order to improve the quality of our service and for business purposes)