Success Stories

Transport

We were contacted by a consumer following a flight cancellation from Malaga to Belfast. The flight had been cancelled due to bad weather, therefore no compensation was payable. However, the airline refused to reimburse the couple for all of their expenses despite receipts being provided.

Transport

A family of five were delayed by over 4 hours when flying from Belfast to Faro. They contacted us to ask for help.

Energy

A consumer encountered problems with her electricity supplier, leading to £1,300 in arrears. She contacted us to ask for help. 

Transport

A party of four were delayed flying from Belfast, resulting in missing their connection and losing a day's holiday. They were advised no compensation was payable, so contacted The Consumer Council for help. 

Transport

A consumer's travel was delayed by over an hour. However, when he asked what was happening, he then received poor customer service. He tried to make a complaint, but without success. 

Other

A lady was facing a £160 fine for parking in a disabled space. Following our intervention, the private parking company cancelled the fine.

Transport

A family of four were delayed for over 9 hours, resulting in them having to sleep overnight in the airport. With our help they received €1600 compensation from the airline.