Transport
Stacey
18th December 2018

The Consumer Council’s Passport to Christmas

The Consumer Council encourages passengers to be prepared when travelling over the festive period.

Whilst many of us will be ‘driving home for Christmas’, some of us will be taking to the skies or seas to make that important journey home. The Consumer Council is advising passengers to be prepared and know their rights when travelling over the busy festive period.

Jenny Redman, Senior Transport Policy Officer at The Consumer Council stated, “We are fast approaching the busy Christmas travel period and would encourage passengers to prepare before taking to the air or seas. Knowing your passenger rights and where to complain if unhappy with the service is important, to ensure that you receive the service you are entitled to.

“Try to take the stress out of travelling by being prepared and leaving yourself plenty of time for your journey. If you are travelling by air check hand luggage restrictions, make sure Christmas presents are not wrapped and avoid carrying Christmas crackers. If the weather starts to become disruptive, check with your travel provider for the most up to date travel information”. Here are some of The Consumer Councils top tips;

Top Travel Tips

  • Know your rights when your flight or sailing is delayed or cancelled.
  • Check with the airport/airline when you should arrive before departure.
  • Check-in online or pre-book hold luggage in advance of travel to avoid additional charges
  • Be aware of any airline hand luggage allowances or restrictions. You can  view the Department for Transport’s guidance on hand luggage on its website https://www.gov.uk/hand-luggage-restrictions
  • Pre-book special assistance 48 hours in advance if you have a disability or reduced mobility to ensure you get the assistance you need.
  • Take out travel insurance that meets your needs. Make sure that it fully covers you if flying or sailing from the Republic of Ireland.
  • If you are unhappy with the service provided raise a complaint directly with the operator.

For more information on passenger rights or to make a complaint contact The Consumer Council on 0800 121 6022 or [email protected] for free, independent advice.

 

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