Transport
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25th October 2012

Consumer Council welcomes the Court of Justice of the European Union ruling concerning compensation

The Consumer Council welcomes the Court of Justice of the European Union ruling, which entitles passengers who have had their flights delayed by three hours or more to compensation, where the cause of the delay has been within the control of the airline1.

Antoinette McKeown, Chief Executive of the Consumer Council explains “This ruling by the Court of Justice of the European Union removes the uncertainty concerning the rights of passengers subject to long delays.

“Airlines must now adhere to this ruling and provide passengers with the appropriate levels of compensation. For example if a short haul (1-1,500km) flight is delayed and passengers arrive at their destination airport at least three hours later than intended, each passenger may be entitled to €250 compensation2.

“We would advise passengers who have been affected by delays and are not provided with compensation to firstly complain to the airline. If the airline refuses to provide compensation passengers should then contact the Consumer Council on 0800 121 6022 and we will investigate further on their behalf.

ENDS

1Compensation will not be available if the airline can prove the reason for the delay was beyond its control, for example bad weather or strike action.

2 If a short haul (1-1,500km) flight is delayed and passengers arrive at their destination airport at least three hours later than intended, each passenger may be entitled to €250 compensation.  If a medium haul flight (1,500-3,500km) is subject to the same delay each passenger will be entitled to €400 compensation.  If a delay to a long haul flight (more than 3,500km) results in passengers arriving more than four hours late each passenger will be entitled to €600, if the delay is less than four hours the compensation will be €300.

  1. Consumer Council media contact: Siobhan Rafferty, telephone, or 028 9067 4816 or email, [email protected]   
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.
  3. For more information, visit our website at www.consumercouncil.org.uk
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