Transport
Stacey
05th April 2019

Affected by Ryanair cancelled flights? Know your rights

As the statutory body representing air passengers flying in and out of Northern Ireland, The Consumer Council is providing advice to those impacted by Ryanair’s decision to cancel flights.

A number of flights between Belfast International Airport and Stansted airport have been cancelled. Customer are being contacted by Ryanair, who are offering refunds or, in some cases, alternative flight options. 

 Richard Williams, Head of Transport at The Consumer Council, advises: “Passengers who have been affected by Ryanair’s decision to cancel flights should be offered a full refund, or re-routing via alternative transportation at the earliest opportunity. The alternative flight does not have to be with Ryanair if a different airline can get you to your final destination earlier. Our advice to passengers is to seek the travel option that best suits them when they are arranging alternative travel with Ryanair.

“If you have already made alternative arrangements, and have incurred additional expenses, we advise that you seek to reclaim these from Ryanair.

Richard added “More information on this is available in our Plane Facts guide or by calling us on 0800 121 6022. Our advice to anyone who thinks they are entitled to compensation is to submit your claim to Ryanair. A template letter to help you is available to download from The Consumer Council website – www.consumercouncil.org.uk.”

For more information, or if you are dissatisfied with Ryanair’s response, please contact The Consumer Council on 0800 121 6022, visit www.consumercouncil.org.uk or follow our Facebook The-Consumer-Council-Northern-Ireland/ and Twitter @ConsumerCouncil. 

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