Newsroom

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Transport

The Consumer Council Reminds Irish Ferries Passengers of Their Rights

The Consumer Council has reminded passengers of their rights following confirmation of further Irish Ferries cancellations between Ireland and France this summer.  

Transport

The Consumer Council Reminds Irish Ferries Passengers of Their Rights - Further cancellations confirmed

The Consumer Council has reminded passengers of their rights following confirmation of further Irish Ferries cancellations between Ireland and France this summer.  

Transport

Consumer Council Statement on Approval of Third Runway at Heathrow Airport

In response to the approval of a third runway at Heathrow Airport, The Consumer Council calls for the UK Government to maintain access for Northern Ireland passengers.

Personal Finances

Consider Your Options, Consumer Council Advises Ulster Bank Customers

The Consumer Council is supporting Ulster Bank customers ahead of the closure of a further six branches in June 2018.

Consumer Skills

Don’t miss a trick, be scam aware

The month of June has been designated Scams Awareness Month. During this month Trading Standards and The Consumer Council will be joining with other organisations to raise awareness and encourage people to report and talk about the issues.

Transport

Get On Board With Translink’s Bus and Train Week

The Consumer Council encourages consumers to try public transport 4-10 June 2018.

Energy

Drop in Fuel Poverty Strongly Welcomed By The Consumer Council

The Consumer Council strongly welcomes today’s announcement by the Northern Ireland Housing Executive that there has been a significant drop in fuel poverty in Northern Ireland from 42% of households in 2011, to 22% in 2016.

Transport

Know Your Rights if Affected by Irish Ferries July 2018 Cancellations

The Consumer Council is advising Irish Ferries passengers due to sail from Ireland to France on the WB Yeats ferry in July 2018, to check if they will be affected by the cancellations announced on Friday 20 April.

Energy

The Consumer Council to attend natural gas information days

SGN Natural Gas are running natural gas information days in the Strabane area throughout April and May.

Other

The Consumer Council becomes a JAM Card Friendly Organisation

The Consumer Council has demonstrated its commitment to customers by taking part in training that will ensure its staff are equipped to provide excellent customer service to people with learning difficulties and communication barriers.

Post

Consumer Council welcomes Enforcement Notice on Parcel Deliveries and Surcharges

Good news for Northern Ireland consumers who often face delivery restrictions.

Energy

The Consumer Council welcomes competition for electricity connections

The Consumer Council has welcomed the announcement that, as of today, the electricity connections market is open to other service providers.

Transport

The Consumer Council welcomes latest Translink performance results

Translink Charter Monitoring Results for Autumn 2017

Consumer Skills

Keep safe when online, advises The Consumer Council

World Consumer Rights Day – 15 March 2018

Consumer Skills

Consumer Council Freephone Number - Change of Operating Hours

Our complaints team is currently investigating high numbers of complaints therefore as a temporary measure our telephone lines will be open Monday to Friday from 10am to 4pm daily. This will allow the team some time off the telephones to get caught up on correspondence.

Energy

Firmus Energy customers urged to check if they are getting the best deal following tariff increase

The Consumer Council is urging Firmus Energy gas customers in the Ten Towns  and Greater Belfast areas to consider ways to save on their household energy bills. This follows the announcement that Firmus Energy is to put up gas prices in the Ten Towns area by 6.8% from 5 April 2018, and in the Greater Belfast market by 8.8% from 16 April 2018. 

Water

Household Flood Insurance Survey

We are researching how financial services work for consumers in Northern Ireland. Part of this work is looking at household flood insurance.

Energy

Review your energy bills following SSE Airtricity 7.8% gas tariff increase, says The Consumer Council

SSE Airtricity Gas Tariff Increase to Affect 150,000 Customers

 

Transport

Check You Are Getting the Best Deal Advises Consumer Council

Following today’s fares announcement from Translink that fares are due to increase on the 26 March 2018, The Consumer Council is advising passengers to ensure they are on the best value ticket.

Water

Weather: Useful Information

We have a range of useful guides and fact sheets that may be of use during bad weather. Please also see below for other useful contact numbers.

Consumer Skills

Old Bank of England £10 notes expire next week

The old paper £10 note will cease to be legal tender from 1 March 2018

Consumer Skills

3rd Ards Scouts receive their ‘Consumer Scout’ badge

Scouts from the 3rd Ards Scout Unit, Newtownards recently received their ‘Consumer Scout’ badge.

Consumer Skills

Consumer Parliament coming to Derry / Londonderry 23 March 2018

Residents in Derry City and Strabane District Council area will soon get to have their say on the consumer issues that concern them, thanks to The Consumer Council which is staging a ‘Consumer Parliament’, in partnership with Derry City and Strabane District Council, at the Guildhall on Friday, 23 March.

Consumer Skills

Don’t be left out of pocket advises The Consumer Council

Pay As You Go Energy Top Up Scam.

The Consumer Council and PSNI are advising consumers to be extra vigilant about bogus callers on your doorstep or social media sites offering discounted pay as you go electricity top ups. This is a scam and consumers doing this will end up paying twice for their energy supply.