27,000 Click Energy customers across Northern Ireland will be affected by a 9.68% electricity price increase. The Consumer Council says this is unwelcome news, and we encourage all consumers to review whether they are on the best deal for their electricity.
The month of June has been designated Scams Awareness Month. During this month Trading Standards and The Consumer Council will be joining with other organisations to raise awareness and encourage people to report and talk about the issues.
The Consumer Council strongly welcomes today’s announcement by the Northern Ireland Housing Executive that there has been a significant drop in fuel poverty in Northern Ireland from 42% of households in 2011, to 22% in 2016.
The Consumer Council is advising Irish Ferries passengers due to sail from Ireland to France on the WB Yeats ferry in July 2018, to check if they will be affected by the cancellations announced on Friday 20 April.
The Consumer Council has demonstrated its commitment to customers by taking part in training that will ensure its staff are equipped to provide excellent customer service to people with learning difficulties and communication barriers.
Our complaints team is currently investigating high numbers of complaints therefore as a temporary measure our telephone lines will be open Monday to Friday from 10am to 4pm daily. This will allow the team some time off the telephones to get caught up on correspondence.
The Consumer Council is urging Firmus Energy gas customers in the Ten Towns and Greater Belfast areas to consider ways to save on their household energy bills. This follows the announcement that Firmus Energy is to put up gas prices in the Ten Towns area by 6.8% from 5 April 2018, and in the Greater Belfast market by 8.8% from 16 April 2018.