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Personal Finances

The Consumer Council urge Danske Bank customers to review arrangements in advance of bank closures on Lisburn Road and Bangor

Danske Bank have today announced the closure of two of their bank branches - Lisburn Road, Belfast and Main Street, Bangor on 24 May 2019. In light of this, The Consumer Council is urging all affected customers to take time now to check that the new arrangements will meet their banking needs.

Consumer Council’s #HaveYourSay Consumer Parliament

The Consumer Council is giving consumers the opportunity to voice their consumer concerns at its annual Consumer Parliament.


The Consumer Council Statement on the National Transport Authority’s decision about the cancellation of WB Yeats sailings by Irish Ferries in summer 2018

Richard Williams, Head of Transport at The Consumer Council, said: “We are advising passengers affected by Irish Ferries cancellation of sailings on WB Yeats in summer 2018 that you may now be entitled to compensation, as well as travel expenses if you were re-routed to another port.

The “odds” for high street banks are looking bleak

Santander branches to close in Ballymoney, Belfast and Antrim

“You can’t have your cake and eat it”, as Patisserie Valerie goes into administration

The Consumer Council’s advice to Patisserie Valerie customers who have gift vouchers


Have your receipts in order this Christmas

The Consumer Councils top tips on returning unwanted gifts



Hey Mr Postman… Check out The Consumer Council Postal Complaints Tool

The Consumer Council advises consumers to complain if they have experienced problems with their post this Christmas.



Travel chaos at Gatwick Airport - know your rights

The Consumer Council offers advice to passengers affected by the disruption


The Consumer Council’s Passport to Christmas

The Consumer Council encourages passengers to be prepared when travelling over the festive period.


Extra help from NIE Networks and NI Water

The Consumer Council encourages consumers to register their details if they need additional support.