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Consumer Skills

The Consumer Council works directly with consumers and colleagues from the education, voluntary, community and advice sectors.

We do this by providing information, leaflets, resources and lesson plans that help consumers learn about their consumer rights and equip them with the skills to become more informed, confident consumers.

Consumer Skills: Calculator and notebook

Getting the Best Deal

Review and reduce your regular bills. Remember, being a loyal customer doesn’t always pay. If you switch your bank account, electricity tariff or car insurance provider you could save £100s.

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Adult Learners

This section incorporates a range of resources and publications for adult trainers and tutors.

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Consumer Rights Act 2015

There are laws that protect you whenever you buy goods, services or digital downloads. This section contains information on your consumer rights.

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Shop Around

Shop Around aims to help consumers of all ages become more aware of their rights and responsibilities in an informative and fun way.

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Our Christmas ‘Gift to You’

Everything you need to know about shopping online safely, protecting your parcel deliveries and returning unwanted gifts.

Consumer Rights

Latest Consumer Skills News