Template Letters

A series of template letters to help you with your complaint.

The Consumer Council has produced a series of template letters to help consumers with their complaints. Click on the links below to download the letters or contact the Consumer Protection team on 0800 121 6022 for help.

Air Travel

Some of the template letters for air travel suggest consumers refer to 'Plane Facts'. This is the Consumer Council's guide to air travel which can be downloaded from here.


Consumer Rights