The Consumer Council has produced a series of template letters to help consumers with their complaints. Click on the links below to download the letters or contact the Consumer Support team on 0800 121 6022 for help.
Air travel
Claiming refunds from your airline (for cancelled flights due to the volcanic ash cloud)
Some of the template letters for air travel suggest consumers refer to 'Plane Facts'. This is the Consumer Council's guide to air travel which can be downloaded from here.
Energy
