My business received an electricity bill for over £2,000

Complaint

I received an electricity bill for over £2,000 for my business. I own a commercial warehouse which has been previously occupied by a manufacturing company. When the company vacated the premises, my electricity supplier advised me not to disconnect the supply as I would incur charges to have the supply reconnected. I was advised to stay on supply and only pay a nominal standing charge.

My electricity supplier later advised that a large proportion of the arrears were relating to ‘availability charges’ due to the type of meter and level of electricity capacity required at the premises.

Result

  • The Consumer Council contacted the electricity supplier to investigate the case.
  • The electricity supplier agreed to reduce the bill to £431.49