I received an electricity bill for almost £1,000

Complaint

I had received a bill for almost £1,000 from my electricity supplier. It transpired that the large bill was the result of a meter reading error, which had gone unidentified for over 2 years. 

I was passed between the supplier and the network distribution company and did not believe that my complaint was being adequately addressed. 

Result

  • The Consumer Council contacted the electricity supplier to investigate the cause of the large arrears and to seek a resolution for the consumer. 
  • As a result of the Consumer Council investigation, the consumer received an apology for the meter reading error and the delay in identifying the issue. As a goodwill gesture the arrears were reduced by £250.