I own a fashion store in Newry, and since 2007 I have consistently asked NI Water to move the water

Complaint

I own a fashion store in Newry, and since 2007 I have consistently asked NI Water to move the water bill charges from Unmeasured Charges to either Assessed Charges or Metered Charges.  The reasoning behind this change is because my rate of water consumption is extremely low and so I believe I am being charged more than what my premises actually consumes. 

NI Water have sent engineers on three separate occasions to trace where my supply originates from but on each occasion after turning all the premises on the street off, they cannot locate it.  

I only wish to pay for the water that I actually consume, rather than paying increasing bills based on the value of my property. 

My local MLA has been informed of the matter and has contacted NI Water on my behalf but your additional help and support would be greatly appreciated.

Result

The Consumer Council contacted the company to investigate the complainants concerns and once the company received the email detailing the consumer’s problems, NI Water responded immediately and confirmed that they had sent out an Assessed Charges application to the consumer.  The company also stated that once the application form was completed, they would recalculate the consumers bills based on the information provided. 

Upon assessment, the company reduced the original water bill from £418.97 to £251.94, saving the consumer £167.03. 

The complainant was delighted with the result and with the prompt, professional assistance provided by the Consumer Council.