I encountered a flight delay of over three hours when returning from London

Complaint

I had encountered a flight delay of over three hours when returning from a short break in London with friends.   The airline had advised that no compensation was payable as the delay had been caused by extraordinary circumstances.  

Result

  • The Consumer Council contacted the airline and asked that they provide information on the cause of the delay and to confirm if compensation was being paid out. 
  • The airline confirmed that the flight was delayed due to a technical fault and that compensation would be paid to the passengers affected.
  • As a result the party received almost £2,000 in compensation.