26th November 2018

Our Christmas Gift to You

Tips and advice to help you get the best and avoid the worst of the annual Christmas shopping spree. 


Online Shopping

It’s that time of year when many of us jump online and start buying Christmas gifts. It can be a good way of finding the best deals and getting present ideas but to avoid costly pitfalls see our ‘Guide to Shopping Safely Online’ for all the information you need to shop safely online.

Parcel Deliveries

Many of us will be sending cards and parcels through the post this Christmas, so it is important that you are aware of how to post your mail correctly to ensure your cards and parcels arrive on time. To avoid any mail or parcel mishaps see our ‘Sending Letters and Parcels’ leaflet for tips and more information.

Delivery Law

Online shoppers in Northern Ireland can often face problems getting parcels delivered to Northern Ireland, or higher surcharges to deliver here. A new website www.deliverylaw.uk provides a portal to report problems you've had with retailers.

When shopping online, retailers must:

  • Inform you about delivery charges and terms and conditions no later than the beginning of the ordering process;
  • Ensure information about delivery charges and terms is be clearly indicated; and
  • State who is responsible for the return of items if unsuitable. 

Returning Unwanted Gifts

None of us wants to seem ungrateful but it’s a sure bet we’ll be stuck with one or two Christmas presents this year that we won’t use and would be too embarrassed to give to someone else! We have produced some guidance on returning those unwanted gifts.

Gift Cards and Vouchers

Many of us will have received gift cards and vouchers as Christmas presents but too often they go to waste because they’re lost, the date expires or sometimes the company goes into administration and can’t honour the gift card or voucher.  In order to make the most of your gift cards and vouchers see our ‘Gift Cards and Vouchers Factsheet’.

Safer Ways to Pay

You may not realise it, but the method you choose to pay for something (i.e. by credit or debit card, cash or cheque) affects the level of protection you have if things go wrong. It’s therefore important to think about which payment method suits you best so that you are not left out of pocket if goods fail to arrive or are not what you expected. Our ‘Safer Ways to Pay’ guide provides all the information you need on the different payment methods available. 

Budget Planner

Do you feel under pressure and tempted to spend money that you cannot afford at Christmas? To help you stay within your budget, we have put together this food and present planner. Click on here to download your free copy. 

Why stop at Christmas? Plan your household budget for the new year with our Home Budget Planner

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