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• Information for water consumers during the cold weather
  (38.0KB PDF document)
  
  29 December 2009
  Across Northern Ireland some customers’ water supplies have been interrupted due to the cold weather. Consumers are responsible for the pipework within their property so below are some simple steps to help avoid frozen pipes and what to do if you have a b
• The Consumer Council Annual Report and Accounts 2008-09
  (1.3MB PDF document)
  
  20 August 2009
  The Consumer Council for Northern Ireland Annual Report and Accounts 2008-09
• Public Transport -On the right track? (June 2009)
  (732.3KB PDF document)
  
  6 July 2009
  A research report on public transport in Northern Ireland.
• Consultation on Interim Arrangements: Fuel-Mix Disclosure the SEM
  (23.7KB PDF document)
  
  18 June 2009
• Licence Modification Consultation for NIE Energy
  (15.8KB PDF document)
  
  17 June 2009
• Supplier of Last Resort in Electricity, Consultation Paper
  (37.4KB PDF document)
  
  17 June 2009
• Combined Energy and Water Forward Work Programme 1 April 2009 to 31 March 2010
  (229.0KB DOC document)
  
  12 June 2009
• Consultation on Energy Billing and Metering - Changing Customer Behaviour
  (48.2KB PDF document)
  
  19 May 2009
• How we exercise our independence
  (25.9KB PDF document)
  
  30 April 2009
  POSITION PAPER ON HOW WE EXERCISE OUR INDEPENDENCE RESPONSIBLY
• Complaints Leaflet
  (144.6KB PDF document)
  
  17 January 2009
  Northern Ireland consumers do not like to complain - they feel embarrassed and awkward or that it won’t make any difference. However, effective complaining can and does make a difference and a new two-step guide from the Consumer Council’ makes it easier
• The Consumer Council's Annual Report 2007-2008
  (1.6MB PDF document)
  
  22 December 2008
• Annual Progress Report on Section 75 and the Disability Discrimination Order (DDO) 2006
  (322.0KB DOC document)
  
  17 September 2008
• The Consumer Council's Corporate Plan 2008-2011
  (1.9MB PDF document)
  
  30 July 2008
  The Consumer Council is delighted to present its Corporate Plan for the period 2008-2011. We really enjoyed developing the plan and our objective was to make it meaningful, forward-looking and relevant to consumers, our partners and our Government.
• Consumer Council response to OFMDFM Draft Programme for Government 2008-2011, Draft Budget 2008-2011 and Draft Investment Strategy 2008-2018
  (537.2KB PDF document)
  
  4 January 2008
  The Consumer Council’s response is focused on the extent to which the draft Programme for Government, 2008 to 2011 (hereafter referred to as “Programme”) can bring benefits for consumers in Northern Ireland and the role that the Consumer Council (as the r
• Getting through to Government - A research report from the Consumer Council
  (686.6KB PDF document)
  
  5 December 2007
  Have you ever tried to contact Government only to be kept on hold, transferred to the wrong person or have the phone ring off the hook? It's a common frustration and the Consumer Council is excited to be working on a project that will transform how we com

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