Laser Electrical Limited - In Administration
Tuesday 13 April 2010
Step 1 - How to make a claim
Anyone waiting for delivery of goods they've paid for must contact the Joint Administrators, preferably in writing to:
The Joint Administrators of Laser Electrical Limited,
KPMG,
Stokes House,
17-25 College Square East,
Belfast,
BT1 6DH
The Consumer Council has a sample claim letter explaining what information you need to include, which is available to download from: www.consumercouncil.org.uk or www.consumerline.org. You will also need to send photocopies of all receipts - do not send original documentation!
Urgent messages can be left on 028 9089 3742 or you can send an e-mail: laser@kpmg.ie. Mark all e-mails for the attention of the Joint Administrators of Laser Electrical Limited.
Step 2 - Know your rights
Your rights differ depending on how you have paid for the goods i.e. credit card, debit card, cheque or cash.
Credit card - you have added protection from your credit card provider if your purchase was over £100. You should contact your provider directly. A template letter can be downloaded at www.consumercouncil.org.uk or www.consumerline.org
Debit Card - Visa debit cards offer a 'Chargeback' facility which enables your bank to claim money back for you in cases where goods fail to arrive, the company goes bust, or the goods are faulty or misdescribed.
Non-Visa debit cards/Cash/Cheque - you need to write to the joint administrator, KPMG and send them photocopies of all receipts. A template letter can be downloaded www.consumercouncil.org.uk or www.consumerline.org
Paid by credit agreement - If the shop arranged the credit agreement for goods costing between £100 to £30,000 and it goes bust before you take delivery, you may have rights against the finance company that the credit agreement is with.
Remember, if you have received your goods +and the business goes bust you must still pay the finance company the full amount for your goods under the terms of your credit agreement.
Where to go for more advice?
If you still have questions or concerns contact Consumerline on 0845 600 62 62 / 028 9025 3900 or visit www.consumerline.org.
Safer Ways to Pay
This information has been taken from the Consumer Council's Safer Ways to Pay leaflet, available to download from www.consumercouncil.org.uk or telephone 028 9067 2488
