Template Letters

We have produced a series of template letters to help you with your complaints. Click on the links below to download the letters or contact our Consumer Protection Team on 0800 121 6022 for help.

Air Travel

• Cancelled flights
• Delayed flights
• Denied boarding
• Lost luggage

Some of the template letters for air travel suggest consumers refer to 'Plane Facts'. This is the Consumer Council's guide to air travel which can be downloaded from here.