Water bill payments refunded to a sum of £4858.95

A charity shop had been paying unmeasured water bills for six years, as NI Water had been unable to locate their water source.

Action

The Consumer Council completed a Water Bill Health Check and identified that another business had been supplying their water.

Resolution

NI Water investigated and refunded payments to a sum of £4858.95, resulting in their annual water bill reducing by 89%.