My business received an electricity bill for over £2,000

I received an electricity bill for over £2,000 for my business. I own a commercial warehouse which has been previously occupied by a manufacturing company. When the company vacated the premises, my electricity supplier advised me not to disconnect the supply as I would incur charges to have the supply reconnected. I was advised to stay on supply and only pay a nominal standing charge.

My electricity supplier later advised that a large proportion of the arrears were relating to ‘availability charges’ due to the type of meter and level of electricity capacity required at the premises.

Action

The Consumer Council contacted the electricity supplier to investigate the case.

Resolution

The electricity supplier agreed to reduce the bill to £431.49